Yemmy Coto
Antioch,TN
Summary
Proven Account Representative with a track record of enhancing customer satisfaction and managing client portfolios at Nolensville Road Auto Mart. Skilled in Customer Relationship Management and problem-solving, adept at improving client satisfaction through actionable solutions. Achieved significant improvements in account management and customer engagement, demonstrating reliability and excellent communication.
Overview
4
4
years of professional experience
Work History
Account Representative
Nolensville Road Auto Mart
07.2023 - 09.2024
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Enhanced client satisfaction by effectively managing and resolving account inquiries.
Account Representative
Bbb Auto Sales
11.2022 - 07.2023
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
- Processed client payments and updated accounts.
Account Representative
Universal Auto Sales
02.2021 - 11.2022
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Implemented customized account plans to meet individual client needs.
- Kept detailed records of customer interactions for optimal traceability.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Conducted thorough needs assessments for clients to align our services with their goals, resulting in higher client satisfaction.
Education
Allied Health Careers Institute
Murfreesboro, TNHigh School Diploma -
Blackman High School
Murfreesboro, TN05.2017
Skills
Customer Engagement
Customer Relationship Management
Account Management
Document Management
Document Control
Account Reconciliation
Problem-Solving
Attention to Detail
Multitasking Abilities
Reliability
Excellent Communication
Customer Satisfaction
Timeline
Account Representative
Nolensville Road Auto Mart
07.2023 - 09.2024
Account Representative
Bbb Auto Sales
11.2022 - 07.2023
Account Representative
Universal Auto Sales
02.2021 - 11.2022
Allied Health Careers Institute
High School Diploma -
Blackman High School
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