Dynamic professional with a proven track record in increasing customer satisfaction and driving business growth through effective project management and multimedia editing.
Overview
7
7
years of professional experience
Work History
Account Representative
Southern Maryland Radio Network
05.2025 - Current
Collaborated with other departments to address customer needs and service requests.
Consulted with advertising agencies to arrange promotional campaigns in various types of media.
Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Implemented customized account plans to meet individual client needs.
Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
Directed creative aspects of advertising campaigns.
Treasurer /Marketing and Social Media Coordinator
Southern Maryland Quarter Horse Association
01.2019 - Current
Increased flow of financial information throughout the organization by improving communication strategies.
Trafficked advertisements to target audience using specific algorithms for focused exposure.
Increased user base by promoting brand awareness and launching key marketing efforts.
Managed relationships with third-party vendors and suppliers to facilitate prompt delivery of services.
Managed paid social media advertising campaigns to reach and engage target audiences.
Created and managed social media campaigns to increase brand engagement.
Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Sales Representative Team Leader
Prince Frederick Ford
01.2022 - 05.2025
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Stayed current on company offerings and industry trends.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Took images of all vehicles to support online marketing efforts within a specific set of parameters.
Identified and pursued new business opportunities through market research and networking.
Implemented new software to streamline both dealership and inventory engagement online.