Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sherri Carrere

East Wenatchee,Washington

Summary

I have always wanted to work for Chelan County PUD, but my years at Stemilt were good to me. Now, I feel this is a good time in my life to make a move for a new career in customer service at the PUD. My years of customer service have proven I am the right person for the job. I have mentored and trained many customer service representatives over the years. I received the MVP Sales award for my outstanding work in 2024 for customer service. In every aspect of my job, I have worked with billing customers and vendors, either collecting, resolving debits or credits, and posting invoices. Also serve as vice president on Edgewater board of directors working on high water or electric bills and work with homeowners to resolve the issues. I have worked on several computer programs, over 25 years of Oracle improvising and training. Worked on Power BI less than six months. Trained on SAP for a year, in which Stemilt decided to not move forward with this program and looking in to Oracle Cloud.

Overview

26
26
years of professional experience

Work History

Account Representative

Gee Whiz II, LLC
01.2025 - Current
  • Collaborated with sales teams to upsell products and services, resulting in increased revenue.
  • Devised tactics to grow customer base and boost sales.
  • Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Manager

Stemilt Growers LLC
07.1999 - 01.2025
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed customer service manual to standardize procedures across all departments.

Education

No Degree - Louisiana History

Louisiana State University
Baton Rouge, LA

Skills

  • Customer engagement
  • CRM proficiency
  • Customer relationship management
  • Account management
  • Department collaboration
  • Cash handling
  • Communication and negotiations
  • Processing payments
  • Opening and closing procedures
  • Account servicing
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Team leadership
  • Affective communication
  • Relationship building
  • Team building
  • Self motivation
  • Conflict resolution
  • Customer retention
  • Oracle software
  • Power BI

Accomplishments

  • Implemented a new program at Stemilt called the "Fast Track' program to develop individuals who show potential and develop their careers within the company. I trained and mentored several people through the program to higher paying positions.

Timeline

Account Representative

Gee Whiz II, LLC
01.2025 - Current

Customer Service Manager

Stemilt Growers LLC
07.1999 - 01.2025

No Degree - Louisiana History

Louisiana State University

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Sherri Carrere