ANGELO VASQUEZ
Account Representative
New York,NY
Summary
Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Account Representative
L3 Funding
Remote, NJ
3 2024 - Current
- Knowledge of operating systems such as Windows, macOS.
- Proficient in troubleshooting hardware and software issues.
- Familiarity with remote desktop support tools.
- Strong problem-solving and analytical skills.
- Ability to provide clear and concise technical instructions to non-technical users.
- Experience in documenting technical issues and resolutions.
- Served as the primary point of contact for client inquiries, promptly resolving issues, and ensuring a seamless customer experience.
- Manage approximately 100 calls, emails, and texts per day.
Electrical Apprentice
Mehl Electric
Jersey City, New Jersey
05.2023 - 03.2024
- Organized and maintained tools, vehicles, and equipment to ensure optimal functionality and availability
- Supported in the installation, maintenance, and repair of various electrical systems
Business Manager
El Nuevo Pollo Sabroso 1&2
Bronx, New York
6 2015 - 4 2023
- Supervised the business team, overseeing hiring and conducting performance evaluations to optimize team effectiveness
- Enhanced customer satisfaction and sales by implementing effective selling techniques and proactive communication.
- Developed and implemented an inventory management system of more than 100 different items to improve efficiency.
Education
(B.S.) - Sociology
Lehman College
Bronx, NY 08.2020 - 09.2022
Associate of Arts - Lib Arts: Social Science
Westchester Community College
Valhalla, NY 09.2015 - 12.2017
Skills
Goal-Oriented
Customer Engagement
Department collaboration
Document Management
Customer service expert
Service support
User Support
Desktop support
Timeline
Electrical Apprentice
Mehl Electric
05.2023 - 03.2024
(B.S.) - Sociology
Lehman College
08.2020 - 09.2022
Associate of Arts - Lib Arts: Social Science
Westchester Community College
09.2015 - 12.2017
Account Representative
L3 Funding
3 2024 - Current
Business Manager
El Nuevo Pollo Sabroso 1&2
6 2015 - 4 2023