Aaron Boyd
Account Associate
Orlando
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented professional, prepared for opportunity in account management. Proven track record of fostering strong client relationships and delivering customized solutions to meet client needs. Highly collaborative team player with focus on achieving results and adapting to evolving demands. Known for excellent communication and problem-solving abilities.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Account Representative
State Farm
06.2024 - Current
- Managed client accounts by providing accurate policy information and resolving inquiries to enhance customer satisfaction.
- Conducted regular follow-ups with clients to ensure understanding of coverage options and to promote additional services as appropriate.
- Utilized CRM software to track interactions, document client needs, and maintain up-to-date account records for enhanced service delivery.
- Collaborated with underwriting team to review applications and facilitate timely approval of policies while ensuring compliance with company standards.
- Implemented customized account plans to meet individual client needs.
Manager
Boardwalk Bowl
05.2023 - 06.2024
- Trained new staff in customer service protocols and operational procedures, fostering a knowledgeable team capable of enhancing guest experiences.
- Coordinated scheduling of staff shifts to ensure adequate coverage during peak hours, improving service efficiency and team morale.
- Conducted regular performance evaluations for team members, identifying strengths and areas for improvement to enhance overall productivity.
- Developed promotional events that attracted diverse groups, increasing foot traffic and generating additional revenue streams for the venue.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
Bachelor of Science - Economics
University of Central Florida
Orlando, FL 05.2001 -
Skills
Goal oriented
Customer engagement
Department collaboration
Document management
Sales proficiency
CRM proficiency
Teamwork and collaboration
Project management
Customer satisfaction
Adaptability and flexibility
Certification
4-40 Customer Representative Licensed - [2024 - Present]
Timeline
2-15 Life, Health, and Variable Annuity Agent Licensed- [2024-Present]
07-2025
Account Representative
State Farm
06.2024 - Current
4-40 Customer Representative Licensed - [2024 - Present]
06-2024
Manager
Boardwalk Bowl
05.2023 - 06.2024
Bachelor of Science - Economics
University of Central Florida
05.2001 -
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