Mariah O'Neal
Anna
Summary
Customer service professional with 8+ years of experience with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Account Representative
State Farm
Anna, TX
04.2025 - Current
- Provided prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Managed policy renewals and implement updates to ensure compliance with industry regulations.
- Analyzed client needs to recommend tailored insurance solutions, improving overall service delivery.
- Used customer-focused, needs-based review process to educate customers about insurance options.
Customer Loyalty Representative
Dynamic SLR
Richardson, TX
08.2022 - 03.2025
- Developed and implemented customer retention strategies by analyzing data, identifying trends, and addressing pain points to minimize cancellations and improve satisfaction.
- Handled escalated complaints, cancellation requests, and service-related issues by collaborating with cross-functional teams to provide timely solutions.
- Conducted discovery calls, educate customers on services and incentives, and build strong relationships through personalized communication.
- Managed customer cases in Salesforce, ensuring accurate documentation, timely updates, and proper handling of reimbursements and invoicing.
- Provided insights and feedback to internal teams to enhance retention policies, workflows, and customer experience tools.
Sales Support Associate
Perennials and Sutherland
Dallas, TX
06.2021 - 07.2022
- Received and organized client orders in a timely fashion.
- Managed the outgoing sample fabric and trim to clients.
- Managed reporting for backorders for products.
- Provided customer service via telephone, e-mail, and chat.
Insurance Representative
United Auto Credit
Fort Worth, TX
05.2019 - 06.2021
- Prioritized, and independently resolved a variety of issues in a fast-paced environment.
- Provided exceptional customer service via telephone, e-mail, and chat.
- Handled large volume of incoming customer calls daily.
- Identified customer needs by reviewing custom account and previous contacts.
- Provided settlement recommendations according to guidelines as appropriate.
Collections Specialist
United Auto Credit
Fort Worth, TX
09.2018 - 04.2019
- Maintained neat and orderly collection case contact files.
- Documented customer interactions and communications in CRM system.
- Communicated with customers and co-workers in both verbal and written mediums.
- Accepted responsibility and performed routine assignments independently.
- Memorialized all client activity through preparation of extensive documentation.
Education
High School Diploma -
Byron Nelson High School
Trophy Club, Tx06.2017
Skills
- Critical Thinker
- Customer Support Experience
- Service-Oriented Mindset
- Empathic
- Active Listener
- Clear Communicator
- Problem Solver
- Customer engagement
- Goal oriented
- Document control
Timeline
Account Representative
State Farm
04.2025 - Current
Customer Loyalty Representative
Dynamic SLR
08.2022 - 03.2025
Sales Support Associate
Perennials and Sutherland
06.2021 - 07.2022
Insurance Representative
United Auto Credit
05.2019 - 06.2021
Collections Specialist
United Auto Credit
09.2018 - 04.2019
High School Diploma -
Byron Nelson High School
SOFTWARE APPLICATIONS
- Microsoft Windows 10
- Microsoft Office 365
- Salesforce
- QuickBooks
- Smart Sheets
- Native
- Excel