Michelle Hagan
AT&T
Centerview,MO
31
years of professional experience
Dedicated Account Representative known for exceptional communication skills and proactive problem-solving. Proven ability to resolve client issues swiftly, contributing to enhanced satisfaction and retention while supporting strategic account planning.
Work History
Account Representative
31 Years 5 Months- Cultivated strong customer relationships, ensuring high satisfaction and retention rates.
- Managed account inquiries, resolving issues promptly to enhance client experience.
- Collaborated with cross-functional teams to develop tailored solutions for clients' needs.
- Trained and mentored new representatives, fostering a culture of continuous improvement.
- Developed strategic account plans, aligning services with client business objectives.
- Led team projects focused on increasing sales performance through targeted campaigns.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Implemented customized account plans to meet individual client needs.
- Analyzed accounts for delinquencies and other ongoing issues.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Retained high-value clients by providing exceptional support and personalized service.
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Collaborated with other departments to address customer needs and service requests.
- Developed and implemented strategies to improve customer retention and loyalty.
- Supported customer satisfaction through regular follow-up and communication.
- Processed client payments and updated accounts.
- Strengthened company reputation with exceptional service, handling client concerns with professionalism and patience.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online customer database.
- Contributed to team objectives in fast-paced environment.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
High School Diploma
Skills
Customer engagement
CRM proficiency
Customer relationship management
Account management
Goal oriented
Document management
Document control
Sales proficiency
Account reconciliation
Prospecting skills
Regulatory compliance
Data tracking
Consultative sales
Project management
Web technologies and services
Sales expertise
Communication and negotiations
Processing payments
Opening and closing procedures
Point of sale operation
Account servicing
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Customer satisfaction
Organizational skills
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Relationship building
Team building
Task prioritization
Self motivation
Product knowledge
Conflict resolution
Goal setting
Professionalism
Interpersonal communication
Time management abilities
Continuous improvement
Adaptability
Written communication
Customer retention
Order processing
Product demonstration
Upselling techniques
CRM software
Timeline
Account Representative
AT&T
01.1995 - CurrentRead More
Winnetonka High School
High School Diploma
Read More