Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taylor Harris

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results

Overview

6
6
years of professional experience
1
1
Certification

Work History

Claims Specialist

Liberty Mutual
12.2022 - Current
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
  • Maintain production metrics, while delivering remarkable service to customers

Returns Processor

FedEx
01.2022 - 11.2022
  • Utilized advanced software programs for tracking return information, maintaining up-to-date records on all processed transactions.
  • Processed high volumes of returns during peak seasons, ensuring all items were assessed accurately and promptly handled according to company guidelines.
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.

TS Support

Convergys
01.2018 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information regarding charge accounts and loyalty programs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Bachelor of Science - Information Technology

DeVry University
Villa Park, IL
12.2025

High School Diploma -

Marshall High School
Marshall, TX
06.2016

Skills

  • Courteous with Strong Service Mindset
  • Strong researching skills
  • Teamwork and Collaboration
  • Decision-Making
  • Policy Interpretation
  • Documentation abilities
  • Active Listening
  • detail oriented

Certification

  • Licensed - All lines adjuster Home state TX

Timeline

Claims Specialist

Liberty Mutual
12.2022 - Current

Returns Processor

FedEx
01.2022 - 11.2022

TS Support

Convergys
01.2018 - 01.2022

Bachelor of Science - Information Technology

DeVry University

High School Diploma -

Marshall High School

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Taylor Harris