Taylor Harrison
Columbus,OH
Summary
Personable and dedicated Customer Service Representative with extensive experience in a Customer facing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Rental Agent
John Hinderer Honda
12.2023 - Current
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Drafted contracts, explained terms to customers and acquired signatures.
- Assisted customers in selecting appropriate vehicle based on their individual needs.
- Collected payment by processing credit card transactions.
Customer Service Representative
Discover Bank
10.2022 - 11.2023
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Warehouse Worker
Target
08.2021 - 10.2022
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Operated scanners, computers, and other equipment to track orders.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Transported goods to designated areas within the warehouse facility.
Inventory Manager
Chase Bank
08.2020 - 08.2021
- Worked back end of Fraud Claims.
- Finished processing fraud claims on behalf of debit card customers.
- Submitted claims directly to Visa.
- Made outbound calls to customers to provide outcome of the claim and status.
Queue Management
Chase Bank
09.2018 - 08.2020
- Managed between 4 to 6 email boxes each day.
- Assigned and delegated email boxes to my team.
- Took the lead role for my team when management was out of the office.
Education
High School Diploma -
Whetstone High School
06.2011
Skills
- Data Entry
- Payment Processing
- Customer Service
- Document Management
- Accuracy and Efficiency
- Product Knowledge
- Inbound and Outbound Calling
- Complaint Resolution
Timeline
Rental Agent
John Hinderer Honda
12.2023 - Current
Customer Service Representative
Discover Bank
10.2022 - 11.2023
Warehouse Worker
Target
08.2021 - 10.2022
Inventory Manager
Chase Bank
08.2020 - 08.2021
Queue Management
Chase Bank
09.2018 - 08.2020
High School Diploma -
Whetstone High School
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