Taylor Headrick
Accounts Receivable Manager
North Ridgeville,Ohio
Summary
Accounts receivable professional committed to high standards and delivering results. Extensive experience with managing receivables, reducing delinquency rates, and improving financial processes. Known for strong team collaboration and adaptability to changing business needs, leveraging skills in financial analysis and customer relations.
Overview
14
14
years of professional experience
Work History
Accounts Receivable Manager
Airgas USA, LLC
Independence, OH
08.2020 - Current
- Implemented training programs for new hires within the accounts receivable department, ensuring consistent quality standards across the team.
- Developed and maintained strong internal and external customer relationships, fostering trust and open communication.
- Improved department efficiency through the adoption of new technologies and automation tools.
- Ensured timely payments from customers through effective communication and proactive follow-ups.
- Managed a team of accounts receivable supervisors, providing guidance and support for optimal performance.
- Collaborated with sales and customer service departments to align strategies that improve client retention and payment practices.
- Analyzed financial data to identify trends and areas for improvement in accounts receivable process.
System Implementation and Change Process Specialist
Airgas USA, LLC
Independence, OH
01.2017 - Current
- Project manager on a corporate team to develop, blueprint and implement High Radius automation for collections management and credit scoring
- Works closely with supervisors, managers, director and corporate team to implement best practices for daily collections and credit processes
- Manages weekly SAP BW reporting of collections contact activity
- Ongoing training and support of SAP and High Radius functionality for the collections, credit, cash app and special billing teams
- Creation and ongoing maintenance of collection strategies, correspondence packages and customer letters for multiple departments
- Provided data and analysis corresponding to collections management for employee reviews
- Handles collection of 250+ accounts for multiple regions
- Managed collections for newly acquired companies
- Works closely with sales representatives, branch associates and customer support specialists to resolve disputes related to incorrect pricing, purchase order issues and tax related errors on customer accounts
- Participates in monthly meetings with sales representatives, area vice president, accounts receivable supervisor, manager and director to discuss top AR issue accounts
- Manages customer payment plans and makes recommendations when necessary for account escalation
Accounts Receivable Supervisor
Airgas USA, LLC
Independence, OH
04.2018 - 07.2020
- Set goals for accounts receivable team of 8-10 Collection Specialists and developed strategies to meet goals.
- Managed 10k accounts worth $40 million
- Ensured compliance with company policies and industry regulations through regular audits and updates to departmental procedures.
- Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
- Optimized collections efforts by prioritizing high-value accounts and strategizing targeted approaches.
- Negotiated payment plans with delinquent customers, preserving long-term business relationships while recovering outstanding funds.
- Developed comprehensive reporting systems in SAP to track key performance metrics in real-time effectively.
- Collaborated with internal departments to resolve billing discrepancies, improving interdepartmental communication.
- Implemented effective risk management strategies to mitigate potential challenges throughout the acquisition lifecycle.
Collections Specialist
Airgas USA, LLC
Independence, OH
01.2013 - 2017
- Handles accounts receivable for a territory of 300+ customers
- Works to build relationships with accounts payable contact to ensure accounts are resolved in a timely manner
- Contacts customers regarding past due accounts by phone and email
- Manages customer payment plans, provides copies of invoices and delivery tickets and answers questions regarding product and cylinder balances
- Prepares credits for customer invoices due to incorrect pricing, product return or tax related issues
- Performs administrative duties such as filing, follow ups and special projects for management
- Uses SAP, Microsoft Office and High Radius daily
Collections Specialist
Huntington National Bank
Parma, OH
01.2012 - 01.2013
- Worked on an auto and manual dialer, making contact to customers and collecting debt
- Handled specialty collection accounts such as Force Placed Insurance
- Worked with a team in a fast paced environment, handling a large work load
- Obtained detailed personal Information from customers to help assist in possible debt programs
- Handled an average of 120 inbound and outbound calls on a day to day basis
- Participated in monthly calibration calls to improve quality
- Used Microsoft Office, Prova, Cacs, Passport, Lexis Nexis, CBC and Western Union Speedpay systems daily
- Maintained risk awareness and regulatory knowledge for multiple states
- Educated consumers on account status
- Updated customer information and customer files after each call
Education
Bachelor of Science - Business Leadership
The University of Arizona Global Campus
Arizona10-2025
High School -
Firestone High School
Akron, OH01-2001
Skills
Accounts receivable
Financial reporting
Payment negotiations
Staff management
Account analysis
Collections expertise
Teamwork and collaboration
Customer service
Problem-solving
Multitasking
Timeline
Accounts Receivable Manager
Airgas USA, LLC
08.2020 - Current
Accounts Receivable Supervisor
Airgas USA, LLC
04.2018 - 07.2020
System Implementation and Change Process Specialist
Airgas USA, LLC
01.2017 - Current
Collections Specialist
Airgas USA, LLC
01.2013 - 2017
Collections Specialist
Huntington National Bank
01.2012 - 01.2013
Bachelor of Science - Business Leadership
The University of Arizona Global Campus
High School -
Firestone High School