Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Taylor Heaps

Chandler,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Detention Officer

Maricopa County Sheriff's Office
Phoenix, Arizona
02.2022 - Current
  • Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
  • Monitored inmate behavior to ensure compliance with facility regulations and procedures.
  • Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
  • Provided support and assistance to fellow officers during emergency situations.
  • Maintained records of incident reports and daily logs to document inmate activity.
  • Enforced disciplinary action when appropriate according to established guidelines.
  • Investigated disturbances within the facility and reported findings to supervisors.
  • Responded quickly and effectively to any medical emergencies that arose within the facility.
  • Participated in training sessions designed to improve job performance or learn new techniques.
  • Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
  • Conducted investigations of crimes committed within prison.
  • Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.

Server

Olive Garden
Chandler, AZ
06.2019 - 01.2022
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.

Server

Texas Roadhouse
Flagstaff, AZ
08.2017 - 08.2018
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Prepared drinks according to standard recipes.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.

Team Member

Harkins Theatres
Chandler, AZ
11.2015 - 06.2017
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Assisted customers with product selection and ordering process.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Greeted customers upon entering the location with friendly demeanor.

Education

High School Diploma -

Campo Verde High School
Gilbert, AZ
05-2017

Some College (No Degree) - Administration of Justice

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ

Some College (No Degree) - Administration of Justice

Coconino County Community College
Flagstaff, AZ

Skills

  • Crisis Management
  • Report Preparation
  • Emergency Response
  • Trained in Defensive Tactics
  • De-Escalation Techniques
  • Restraint Techniques
  • Medical emergencies
  • Incident Reporting
  • Time management abilities
  • Excellent problem solver
  • Adaptability and Flexibility
  • Excellent Interpersonal Communication Skills

Accomplishments

  • Facility Employee of the Month November 2023
  • Nominated for Custody Division Employee of the Quarter; Quarter 4 2023
  • Graduated Number 1 in Academics and Fitness from Detention Academy 2022
  • Multiple Commendations from Command Staff

Languages

Spanish
Limited

Certification

  • Trained in Cardiopulmonary Resuscitation
  • Trained in Basic Life Saving
  • Nalaxone (Narcan) Training
  • Pepperball Launcher Weapon System Training
  • OC Training and Exposure
  • Conducted Energy Weapon (Taser 7 Device) Training
  • Trained in Defensive Tactics

References

References available upon request.

Timeline

Detention Officer

Maricopa County Sheriff's Office
02.2022 - Current

Server

Olive Garden
06.2019 - 01.2022

Server

Texas Roadhouse
08.2017 - 08.2018

Team Member

Harkins Theatres
11.2015 - 06.2017

High School Diploma -

Campo Verde High School

Some College (No Degree) - Administration of Justice

Maricopa Community Colleges - Rio Salado Community College

Some College (No Degree) - Administration of Justice

Coconino County Community College

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Taylor Heaps