Taylor Heilskov
La Porte City
Summary
Communicative professional with extensive experience in hospitality and business etiquette. Proven ability to manage multiple tasks effectively, specializing in conflict resolution, team coordination, and customer support. Consistently maintains high standards of professionalism in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Cosmetologist
Elevate Salon & Spa
08.2022 - Current
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Delivered exceptional customer service, contributing to increased client retention and satisfaction.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained knowledge of current and emerging trends to better meet diverse client needs and enhance service offerings.
- Assisted customers with product inquiries, located merchandise, and promoted featured items to enhance overall shopping experience.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
Cosmetologist
KJ & Kompany
07.2020 - 08.2022
- Increased sales through strong work ethic, personalized beauty care plans, and positive client interactions.
- Assessed client needs and tailored treatments and strategies to achieve desired results.
- Demonstrated thorough knowledge of all salon products and services.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Participated in ongoing training and workshops to maintain license and enhance technical skills.
Front Desk Associate
Elevate Salon & Spa
06.2017 - 06.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected payments, processed transactions and updated relevant records.
- Managed appointment scheduling using salon management software efficiently and accurately.
- Coordinated employee availability and customer appointments to optimize scheduling and service efficiency.
- Resolved customer inquiries and escalated issues to management.
- Trained new front desk associates on procedures and customer service practices to enhance team performance.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
Education
Certificate of Cosmetology -
Capri College
Cedar Rapids, IA07-2020
High School Diploma -
Waverly-Shell Rock Senior High School
Waverly, IA05-2016
Nursing
University of Iowa
Iowa City, IANursing
Kirkwood Community College
Cedar Rapids, IASkills
- Front desk operations
- Client relations
- Scheduling and calendar management
- Administrative support
- Transaction processing
- Attention to detail
- Organizational skills
- Conflict resolution
Timeline
Cosmetologist
Elevate Salon & Spa
08.2022 - Current
Cosmetologist
KJ & Kompany
07.2020 - 08.2022
Front Desk Associate
Elevate Salon & Spa
06.2017 - 06.2020
Certificate of Cosmetology -
Capri College
High School Diploma -
Waverly-Shell Rock Senior High School
Nursing
University of Iowa
Nursing
Kirkwood Community College