Paige Monroe
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Cosmetologist
Iconic Hair Salon
03.2015 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients and handled payments.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Created website for clients to book appointments and review services offered.
- Weekly review of website's analytics.
- Consulted with potential and existing clients.
- Prepared payroll and ordered supplies.
- Grew sales with great work ethic and skill
- Developed loyal following of clients by providing high-quality services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered customer questions about products and services,
- Offered professional cuts, color services and extensions to salon customers.
- Used social media platforms to promote salon and services.
- Increased revenue through effective customer service and inventory management.
Front Desk Associate
Express Care Urgent Care
01.2012 - 04.2014
- Used internal software to process patient's appointments, check-ins and check-outs.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- responsible fot the daily opening and closing of multiple locations
Skills
- Client Consultations
- Payment Processing Expertise
- Sales and Marketing
- Clear Communication
- Social Skills
- Organizational Systems
- Outstanding Client Retention
- Accounting and Billing
- Front Desk Operations
- Patient Data Processing
- Records Maintenance
- Bookkeeping Support
- HIPAA Guidelines
- Medical Records Management
- Medical Records Verification
- Healthcare Administration
- Insurance Verification
- Computer Proficiency
- Patient Scheduling
- Accounting Techniques
- Data Entry Software
Timeline
Cosmetologist
Iconic Hair Salon
03.2015 - Current
Front Desk Associate
Express Care Urgent Care
01.2012 - 04.2014
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