Taylor Hess
New Salisbury,IN
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Customer Equipment Solutions Technician
United Rentals
Louisville, KY
08.2016 - Current
- Operated heavy equipment to support rental operations and customer needs.
- Conducted routine maintenance on machinery to ensure optimal performance.
- Assisted customers in selecting appropriate equipment for their projects.
- Assisted customers in making informed decisions about repairing or removing equipment from fleet.
- Loaded and unloaded equipment for safe transportation to job sites.
- Collaborated with team members to improve workflow and service efficiency.
- Delivered equipment to customers while following safety protocols.
- Maintained inventory records of rental equipment and supplies accurately.
- Provided training to new technicians on equipment handling and safety practices.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
Service Technician
John Jones Auto Group
Corydon, IN
09.2015 - 08.2016
- Diagnosed vehicle issues using advanced diagnostic tools and techniques.
- Performed routine maintenance on various vehicle models and makes.
- Collaborated with team members to streamline service processes and workflows.
- Communicated repair recommendations clearly to customers and staff.
- Diagnosed problems and determined solutions for various customer issues.
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Examined previously completed work for accuracy.
Service Technician
Brown Brother's Cadillac
Louisville, KY
02.2013 - 08.2015
- Diagnosed vehicle issues using advanced diagnostic tools and techniques.
- Performed routine maintenance on various vehicle models and makes.
- Collaborated with team members to streamline service processes and workflows.
- Maintained a clean and organized work environment for safety and efficiency.
- Diagnosed problems and determined solutions for various customer issues.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Logged services performed in service ticket system.
- Tested repaired items to ensure functionality before returning them to customers.
Service Technician
Sam Swope Buick GMC
Clarksville, IN
04.2010 - 02.2013
- Diagnosed vehicle issues using advanced diagnostic tools and techniques.
- Performed routine maintenance on various vehicle models and makes.
- Collaborated with team members to streamline service processes and workflows.
- Maintained a clean and organized work environment for safety and efficiency.
- Diagnosed problems and determined solutions for various customer issues.
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Logged services performed in service ticket system.
Education
Automotive And High Performance, Business - Automotive, Motor Sports, Business
University of Northwestern Ohio
Lima, OH 08.2007 - 01.2010
Skills
- Equipment maintenance
- Troubleshooting techniques
- Safety compliance
- Preventive maintenance
- Problem solving
- Document preparation
- Equipment operation
- Customer service
- Power Tools and Equipment
- Safety Equipment
- Maintenance and repair
- Troubleshooting
Timeline
Customer Equipment Solutions Technician
United Rentals
08.2016 - Current
Service Technician
John Jones Auto Group
09.2015 - 08.2016
Service Technician
Brown Brother's Cadillac
02.2013 - 08.2015
Service Technician
Sam Swope Buick GMC
04.2010 - 02.2013
Automotive And High Performance, Business - Automotive, Motor Sports, Business
University of Northwestern Ohio
08.2007 - 01.2010