Taylor Hicks
Lake Forest,CA
Summary
I have a Bachelor's in Criminology, Law and Society with minor in Economics from the University of California, Irvine. I am looking for roles where I am able to use my relevant coursework and skills to help those interacting with the judicial system. I have experience with the Department of Corrections websites, DOJ, FileShare, etc. I am still always learning and believe that my coursework, teamwork, experience, and knowledge allow me to be an asset to your organization.
Overview
7
7
years of professional experience
Work History
Public Records Analyst
Yardi
01.2022 - Current
- Increased productivity by identifying errors in processing.
- Utilizing different websites and systems to conduct research.
- Filtering and analyzing various record types, always ensuring adherence to client specific criteria and expectations.
- Clear and concise communications with other departments in order to effectively problem solve.
- Processing approximately 300 requests per day.
Waitress
Everyday Eatery
05.2021 - 12.2021
- Counting and handling cash drawers.
- Resolving conflicts with customers.
- Attention and eye for detail.
Barista/Barista Trainer
Starbucks
06.2017 - 10.2021
- Collaborating in an ever-changing environment with managers, customers and coworkers, remaining adaptable to individual requests.
- Handling and accurately counting and distributing cash.
- Educating new employees on store and company standards by identifying problems.
Education
Bachelor of Arts - Criminology, Law and Society
University of California : Irvine
Irvine, CA06.2021
Skills
- Public Speaking
- Communication
- Documentation And Reporting
- Customer Service
- Transcription (both audio and written)
- Advanced in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Social Media (Instagram, Facebook, LinkedIn, Twitter, TikTok)
- Reliability
- Food and Safety Measures
- Cash Management
Hobbies and Interests
- Reading
- Crocheting
- Coffee Tasting
Additional Information
Kappa Alpha Theta - Irvine, CA
Aug. 2018-Dec. 2020
Chief Operations Officer
● Led the Risk Management Team, in charge of ensuring the safety of members at all events.
● Led the Membership Development Committee, in charge of conducting weekly meetings to ensure the satisfaction of members, as well as allowing them to voice their concerns.
● Created and presented PowerPoint presentations concerning health and safety on various topics, including drugs, alcohol and sexual assault.
● Organized and received feedback from members by using surveys and small groups to ensure members satisfaction.
Timeline
Public Records Analyst
Yardi
01.2022 - Current
Waitress
Everyday Eatery
05.2021 - 12.2021
Barista/Barista Trainer
Starbucks
06.2017 - 10.2021
Bachelor of Arts - Criminology, Law and Society
University of California : Irvine
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