Taylor Hill
Dallas,TX
Summary
Detail-oriented administrative professional with experience in CRM management, customer support, and cross-team coordination. Skilled in active listening, document handling, and resolving issues quickly to keep operations moving smoothly. Known for clear communication, dependable follow-through, and strong attention to detail.
Overview
10
10
years of professional experience
Work History
Breakdown Coordinator
National Carriers, Inc
Irving, TX
05.2023 - Current
- Minimized equipment downtime by effectively managing spare parts inventory levels and coordinating with suppliers for expedited delivery when necessary.
- Assisted in the development of training programs for new Breakdown Coordinators, enabling faster onboarding and integration into the team.
- Provided ongoing support to drivers during breakdown events, offering guidance and troubleshooting assistance as needed.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Played a key role in establishing a culture focused on safety within the organization by adhering to established protocols during all aspects of the breakdown coordination process.
- Enhanced customer satisfaction through timely dispatch of service personnel and effective allocation of resources for breakdown resolution.
Sales Administrative Assistant
Hilton Anatole Hotel
Dallas, TX
01.2023 - 05.2023
- Coordinated sales correspondence, proposals, and client follow-ups to support revenue-generating activity.
- Scheduled client appointments, site visits, and internal meetings for sales team.
- Tracked group bookings, room blocks, and event details to ensure timely communication across departments.
- Processed incoming inquiries, redirected requests, and responded to routine customer needs promptly.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
Regulatory Coordinator
Pioneer Natural Resources Co
Irving, TX
07.2021 - 12.2021
- Coordinated responses to regulatory inquiries, demonstrating the company's commitment to transparency and adherence to guidelines.
- Executed data entry of new client information from acquisition into client's system, supporting accurate record-keeping.
- Responsible for data entry into the client's system from new client data from an acquisition.
- Classified data by using the correct fields for inputting information into business and customer files.
- Worked with Excel, Access, MS office applications daily.
- Collaborated with regulatory representatives to streamline management of filings, applications, and reports.
Data Entry Processor
PNC Financial Services Group Inc
Richardson, TX
03.2019 - 04.2021
- Processed high-volume customer and account data with strong accuracy across banking systems.
- Verified documentation and resolved discrepancies before final record submission.
- Maintained confidential financial records in compliance with internal procedures and regulatory standards.
- Reviewed incoming requests, identified missing information, and coordinated timely follow-up.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Conducted regular audits of entered data, identifying discrepancies or inconsistencies and rectifying them promptly to maintain integrity in company databases.
- Demonstrated flexibility in adapting to diverse company software systems while maintaining high levels of proficiency in each platform used for data entry tasks.
- Supported colleagues during periods of heavy workload, sharing tasks as needed to maintain consistent progress towards project goals.
Customer Service Representative
SITEL Group
Dallas, TX
10.2016 - 01.2019
- Resolved inbound customer inquiries across phone, chat, and email with accurate, timely support.
- Guided customers through billing, order, and service concerns with professional communication.
- Documented interactions in CRM systems, maintaining clear case notes and issue histories.
- Escalated complex account and technical issues to appropriate departments for resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
West Mesquite H.S.
Mesquite05-2013
Associate of Science - Medical Billing And Coding
UMA Medical Academy
Tampa, FL09-2024
Skills
- CRM management
- Data entry
- Data management
- Document preparation
- Microsoft office proficiency
- Organizational management
- Supplier coordination
- Report generation
- Accuracy and attention to detail
- Strong organization
- Critical thinking
- Active listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Breakdown Coordinator
National Carriers, Inc
05.2023 - Current
Sales Administrative Assistant
Hilton Anatole Hotel
01.2023 - 05.2023
Regulatory Coordinator
Pioneer Natural Resources Co
07.2021 - 12.2021
Data Entry Processor
PNC Financial Services Group Inc
03.2019 - 04.2021
Customer Service Representative
SITEL Group
10.2016 - 01.2019
Associate of Science - Medical Billing And Coding
UMA Medical Academy
High School Diploma -
West Mesquite H.S.