Taylor Hodges
Howard,SD
Summary
Motivated individual with over 5 years of customer service experience. Excellent communication skills. Ability to handle several tasks fluently.
Overview
11
11
years of professional experience
Work History
Ford Service Advisor
Prostrollo Auto Mall
Madison, SD
02.2019 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Scheduled appointments for service work to be performed on vehicles.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promptly responded to customer inquiries via phone, email or in person
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Golf Course Groundskeeper
Howard Golf Course
Howard, South Dakota
04.2014 - 10.2019
- Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
- Maintained golf course greens and fairways by aerifying, verticutting and topdressing.
- Performed daily maintenance of golf course grounds, including mowing, weeding, watering and fertilizing.
Education
Some College (No Degree) -
Dakota State University
Madison, SDSome College (No Degree) - Sports Turf
Southeast Technical Institute
Sioux Falls, SDSkills
- Communicate efficiently with team members
- Create repair orders for technicians
- Receive several phone calls daily and transfer to needed department if required
- Been in customer service for several years
- Manage a schedule for several technicians
- Work well under pressure
- Handle busy moments well and stay calm
- Document needed repairs
Timeline
Ford Service Advisor
Prostrollo Auto Mall
02.2019 - Current
Golf Course Groundskeeper
Howard Golf Course
04.2014 - 10.2019
Some College (No Degree) -
Dakota State University
Some College (No Degree) - Sports Turf
Southeast Technical Institute