Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Holmes

Marietta,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Walmart
Marietta, GA
11.2020 - 05.2025
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Medical Receptionist

Viral Solutions
Atlanta, Georgia
10.2019 - 10.2020
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Education

High School Diploma -

Centennial High School
Champaign, IL
05.2014

Skills

  • Problem solving
  • Time management
  • Empathy and patience
  • Organizational skills
  • Customer relationship management
  • Administrative support
  • Data entry accuracy
  • Microsoft office

Timeline

Customer Service Representative

Walmart
11.2020 - 05.2025

Medical Receptionist

Viral Solutions
10.2019 - 10.2020

High School Diploma -

Centennial High School

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