TAYLOR INTHAVONG
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Customer Success
American Airlines
DFW Headquarters, TX
10.2007 - Current
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Loan Underwriter
Nationstar Mortgage
Irving, TX
01.2010 - 05.2014
- Consulted with clients regarding their mortgage options and qualifications.
- Evaluated borrower's credit reports from major bureaus including Equifax, Experian, TransUnion.
- Documented findings into a comprehensive report that was presented to senior management for review.
- Analyzed borrower's income, assets and liabilities to determine eligibility for loan approval.
- Provided technical guidance to junior staff members when needed.
- Prepared detailed reports outlining reasons why certain loans were approved or declined.
- Researched financial background of potential borrowers to assess credit worthiness.
- Verified employment history, bank statements, tax documents and other financial records for completeness and accuracy.
Underwriting Coordinator
EMC Mortgage
Lewisville, TX
10.2006 - 12.2009
- Maintained a database of current mortgage rates offered by various lenders.
- Served as a resource for colleagues seeking guidance on difficult cases.
- Determined appropriate risk classifications for applicants based on credit history, income, assets, and other criteria.
- Ensured compliance with all applicable laws and regulations governing the insurance industry.
- Conducted financial analysis of applicant's ability to repay loans.
- Participated in training sessions related to underwriting practices.
- Verified information on loan documents including tax returns and pay stubs.
- Ensured compliance with all applicable state and federal laws governing the mortgage industry.
- Reviewed and analyzed loan applications for accuracy and completeness.
- Monitored changes in regulations affecting loan products and adjusted policies accordingly.
- Assisted in the development of new underwriting policies and procedures.
Education
Some College (No Degree) - Business
The University of Texas At Arlington
Arlington, TXSkills
- Customer relationship management
- Financial analysis
- Regulatory compliance
- Problem solving
- Team collaboration
- Loan evaluation
- Client consultation
- Innovative thinking
- Effective communication
- Process optimization
References
References available upon request.
Timeline
Loan Underwriter
Nationstar Mortgage
01.2010 - 05.2014
Customer Success
American Airlines
10.2007 - Current
Underwriting Coordinator
EMC Mortgage
10.2006 - 12.2009
Some College (No Degree) - Business
The University of Texas At Arlington
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