Taylor Jackson
Baldwin Hills,CA
Summary
Versatile & upbeat skilled professional bringing 6+ years of experience offering substantial customer service in luxury, hospitality and office environments. Renowned for meticulous attention to detail and robust conflict management abilities. Service- oriented professional possessing excellent phone demeanor and proficiency with computer technology, team management and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
GSOC Operator
FOX
West Los Angeles
04.2024 - Current
- Open source monitoring during special events, security incidents, disasters, and other crises on a global scope
- Ensure the protection of company staff, guests, and assets through a diligent monitoring of Access Control System, CCTV, Incident
- Make intelligent decisions in a manner that reflects maturity, patience, intelligence, and a cogent interpretation of all meaningful information
- Continuously monitor OSINT streams for any threats by external actors against Snap staff, assets, operations, or reputation and escalate threat intelligence to the Intelligence Team
- Answering phones; operate IP based telephone system
- Operating radio; use multi-channel communications
- Call logging; data entry
- Operations support; routing of call information to the appropriate units for handling
- Abide by procedures and protocols in place enable timely and effective response to incidents, alarms, notifications, calls, and other activities related to the GSOC and its role as a central alarm monitoring station.
- Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
- Ensure all systems, both hardware and software, are supported by the appropriate business unit(s) and are functioning properly.
- Process and evaluate information received from all available sources, and respond with the appropriate communication and/or dispatch procedures
- Support coordination with Security Operations staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)
- Basic understanding in incident response, Crisis Management, Incident Management, Emergency Response utilizing communication channels including Slack, Everbridge, email, video calls and phone systems.
Corporate Receptionist/ Brand Ambassador
Security Industry Specialists
Culver City
11.2023 - 04.2024
- Greeted and welcomed visitors with exceptional customer service skills
- Assisted in scheduling meetings, preparing conference rooms, and providing refreshments for guests
- Composed professional emails utilizing strong communication skills
- Ordered supplies and maintained inventory levels in order to ensure that necessary materials were available when needed
- Served as point of contact between external vendors and internal personnel in order to facilitate timely completion of projects
- Provided administrative support including creating spreadsheets and reports using MS Office Suite applications such as Excel, Word
- Handled expenses/ credit card payments with accuracy
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Signed for incoming deliveries and notified employees of packages
- Provided clerical support and assisted with special projects
- Handled frequent work process interruptions with flexibility and poise
- Used job-related software to update office expense and costs records
- Prepped meeting and training rooms for conferences and special events
- Issued and checked visitor badges to maintain workplace security
- Organize spreadsheets to create and upkeep employee awards, birthday and etc
- Fully stock kitchen and coffee areas
- Place orders for refreshments, office supplies and bathroom essentials.
Front Desk Receptionist
Guard Systems Inc.
Los Angeles
04.2022 - 07.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Provided a high level of customer service to all clients
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Preserved office security by following safety procedures and controlling access via reception desk
- Handled large volumes of guests and enforce Los Angeles World Airport regulations
- Worked with housekeeping and engineering staff to address and resolve building issues via radio
- Updated and recorded customer or client information to maintain accounts via Excel
- Create daily reports of building/site activities
- Verify photo ID and check in to allow guests passage
- Provide information and direct visitors to appropriate personnel
- Assess fire detectors and alarm systems to prevent and address issues
- Assisted with completion of forms or sign-in procedures
- Handled confidential matters discretely by maintaining strict confidentiality policies
- Maintained tidy, presentable reception area with necessary stationary and materials
- Preserved security by following safety procedures and controlling access via reception desk
- Monitored CCTV monitors for suspicious activities
- Held site-specific training, client-specific training and annual refresher training for security personnel
- Reconciled security logs against shift responsibilities and patrols
- Managed incoming calls from customers seeking information or assistance
- Provided exceptional customer service at all times in order to exceed expectations
- Greeted and assisted guests in a friendly and professional manner
- Maintained accurate records of guests' requests and services performed
- Resolved conflicts between guests in a diplomatic and professional manner
- Utilized basic conflict resolution skills to handle difficult guests and customers
- Performed regular maintenance checks on equipment used by concierge staff
- Skilled in using various software applications and programs
- Responded quickly and effectively to emergency situations while maintaining a professional demeanor
- Verified credentials of contractors prior to allowing them entry into the facility.
Delivery Driver
DoorDash
Beverly Hills
02.2017 - 02.2020
- Managed inventory of supplies used by Security Personnel such as radios and keys
- Delivered rush merchandise on tight schedules to meet customer targets
- Adhered to company policies regarding safety and security while on the road
- Obtained customer signatures confirming receipt of high-value products
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly
- Maintained set routes and schedules to meet customer expectations
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Obeyed traffic laws and followed established traffic and transportation procedures
- Maintained accurate records of deliveries and pickups, including customer signatures and itemized lists
- Utilized relevant map programs and GPS systems to navigate routes.
Delivery Driver
Postmates
Beverly Hills
02.2017 - 02.2020
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly
- Maintained set routes and schedules to meet customer expectations
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Obeyed traffic laws and followed established traffic and transportation procedures
- Maintained accurate records of deliveries and pickups, including customer signatures and itemized lists
- Utilized relevant map programs and GPS systems to navigate routes.
Personal Assistant
Holt Services
Los Angeles
02.2017 - 02.2020
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency
- Answered phone calls, emails and responded promptly to inquiries from customers and vendors
- Managed high priority and confidential information
- Reminded manager of important deadlines and engagements
- Performed data entry into various databases ensuring accuracy of information entered
- Managed travel arrangements, booking flights and accommodations as needed
- Demonstrated composure and flexibility in stressful situations and regardless of competing priorities
- Scheduled meetings and appointments/ Calendar upkeep
- Opened, sorted, distributed incoming mail/packages.
Education
Some College (No Degree) - Psychology
Santa Monica College
Santa Monica, CAHigh School Diploma -
Fairfax Senior High School
Los Angeles, CA07.2008
Skills
- Technologically Savvy
- Conflict Management
- Scheduling and Calendar Management
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Customer Service-Oriented
- Data entry
- Reliable and Punctual
- Email and Telephone Decorum
- Attention to Detail
- Organizational Skills
- Office Administration
- Identity and Access Management
- Incident Response Management
- Network Security Protocols
- Microsoft Office Suite
- File Management
- Document Control
- Scheduling and calendar management
- Scheduling appointments
Certification
BSIS License, 2024
Timeline
GSOC Operator
FOX
04.2024 - Current
Corporate Receptionist/ Brand Ambassador
Security Industry Specialists
11.2023 - 04.2024
Front Desk Receptionist
Guard Systems Inc.
04.2022 - 07.2023
Delivery Driver
DoorDash
02.2017 - 02.2020
Delivery Driver
Postmates
02.2017 - 02.2020
Personal Assistant
Holt Services
02.2017 - 02.2020
Some College (No Degree) - Psychology
Santa Monica College
High School Diploma -
Fairfax Senior High School