Client-focused sales professional with expertise in consultative sales, customer education, and relationship management. Proven ability to identify client needs, recommend tailored solutions, and foster long-term relationships. Background includes leadership and operations within healthcare and customer-facing environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Sales Consultant & Medical Assistant
Precision Skin Institute
Davie, FL
02.2024 - 05.2026
Consulted with patients on aesthetic treatments and skincare options at Precision Skin Institute, tailoring recommendations to individual needs.
Consulted with patients to identify skincare concerns, recommending tailored products, treatments, and services that addressed individual needs. Educated clients on treatment plans, product benefits, and post-procedure care. Developed long-term customer relationships through personalized service and consistent follow-up communication, enhancing client loyalty. Conducted product demonstrations and answered questions regarding skincare regimens and treatment options. Collaborated with providers to ensure recommendations aligned with patient goals and expectations. Maintained inventory levels and coordinated retail product restocking. Resolved customer concerns efficiently, ensuring high levels of client satisfaction and fostering trust in service. Supported physicians during consultations and procedures while ensuring a positive patient experience.
Showcased treatment packages aligned with patient goals and provider recommendations, enhancing patient satisfaction and adherence.
Explained service benefits, pricing, and pre-treatment expectations during consultations, fostering informed decision-making.
Educated clients on skincare procedures, aftercare, and appointment expectations.
Consulted customers on product options in customer-focused sales environment
Developed and maintained relationships with clients to increase sales revenue.
Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Analyzed customer needs and preferences to recommend appropriate products.
Provided detailed product information to customers, including features, prices, and availability.
Performed cold calls to prospective customers to introduce company offerings.
Lead Medical Assistant
Siperstein Dermatology Group
Boca Raton, FL
01.2021 - 01.2024
Led and mentored clinical team members, enhancing daily office operations and serving as liaison between patients, providers, and support staff. Managed medical supply inventory, vendor ordering, and equipment coordination. Trained new employees on office procedures, documentation standards, and patient care protocols, contributing to improved workflow efficiency through organization and process improvements. Maintained accurate patient documentation and ensured HIPAA compliance while building strong patient relationships through communication, education, and follow-up support during examinations and procedures.
Assisted surgical teams during operations, ensuring efficiency and patient safety in both minor and major procedures.
Supported physicians in diagnosing and treating patients, enhancing healthcare delivery through active participation in patient care and surgeries.
Navigated high-pressure environments while collaborating with diverse medical professionals, effectively maintaining composure and teamwork.
Front Desk Associate
4 Ever Young Anti-Aging Solutions
Boca Raton, FL
01.2020 - 01.2021
Acted as the first point of contact for clients in a busy medical spa environment. Scheduled appointments, coordinated communications, and supported client retention efforts. Educated prospective clients on services, treatment options, and membership programs. Maintained a welcoming and professional environment while supporting office operations. Addressed customer inquiries, fostering positive client experiences and supporting retention efforts.
Welcomed patients to anti-aging clinic, creating a friendly atmosphere. at anti-aging clinic front desk with professional, welcoming service.
Coordinated scheduling of consultations, treatments, and follow-ups for Young Anti-Aging Solutions patients, enhancing client experience and service efficiency.
Managed incoming calls, addressing inquiries about services, pricing, and appointments to facilitate informed client decisions.
Fundraising Coordinator
Theta Phi Alpha Alumni
Boca Raton, FL
01.2017 - 12.2020
Executed fundraising campaigns and donor outreach efforts, enhancing community engagement. Coordinated volunteers and event logistics, contributing to achievement of fundraising goals. Developed marketing materials and promotional campaigns to increase visibility and support for fundraising efforts.
Managed donor outreach through email, mail, and phone, strengthening relationships with potential and current donors.
Promoted alumni engagement in fundraising to enhance scholarship resources. to enhance scholarship support for Theta Phi Alpha.
Arranged donor events and reunions to strengthen alumni chapter connections.
Education
Bachelor of Science - Biological Science
Florida Atlantic University
Boca Raton, FL
Skills
Consultative Sales
Product Sales
Product Demonstrations
Client Education
Lead Generation
Business Development
Customer Relationship Team Leadership
CRM Systems
Patient Care Documentation
Insurance Coordination
Team Leadership
Team Collaboration
Customer Recovery
Communication
Relationship Building
Microsoft Office Suite
Certification
CPR and First Aid Certified, BLS Certified, HIPPA and OSHA Certified
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