Taylor Jones
Springfield,TN
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
T-Mobile
07.2021 - Current
- Managed over 35 customer calls per days
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction
- Handled customer inquiries and suggestions courteously and professionally
Center Supervisor
CSL Behring
11.2017 - 06.2021
- Ensure staff follow Standard Operation Procedures (SOP)
- Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policy and procedures.
- Supervise center operations daily activities.
- Conduct meetings and clearly communicate performance expectations.
- Ensure center is staffed with adequate numbers of personnel to provide sufficient support based upon center size, structure, and donor flow.
- Monitored and maintained center budget in means of meeting monthly/yearly production goals, center yield and center HPD.
- Conduct error investigations and develop recommendations for process improvement.
- Assist with recruitment and selection of center operation staff.
- Assist with development and implementation of marketing initiatives.
- Reconcile donor behavior issues and donor complaints
- Counsel donors to ease fears, explain procedures and enhance cooperation during plasma donation.
- Coordinate workflow based on staffing, schedule, or donor needs.
- Provided outstanding service to new and long-standing donors by listening closely to concerns and developing solutions.
- Support management team in operational improvements and resolution of donor floor issues to deliver top-notch customer service.
- Maintain daily, weekly, and monthly cleanings for select equipment as well as troubleshoot equipment failures, including creating incident documentation, removing and/or replacing equipment from service.
- Assist with training Donor Floor and Processing staff.
- Completed bi-weekly payroll for 30 employees
Store Manager
Little Caesars Pizza
09.2013 - 10.2017
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning
- Delegated work to employees based on shift requirements, individual strengths, and unique training
- Coordinated sales reports, reconciled accounts, and made daily bank deposits
- Strengthened workflow productivity by hiring, managing, and developing top talent
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Created and delivered weekly schedule assignments to 20 staff members in timely manner so all shifts received adequate coverage
- Addressed customer inquiries and resolved complaints.
Education
Technical - Phlebotomy
Edu Med
Nashville, TN11.2017
High School Diploma -
Stratford High School
Nashville, TN05.2014
Skills
- Problem-Solving Ability
- Customer Relationship Management
- Account Management
- Calm and Professional Under Pressure
- Staff Training
- Data Evaluation
- Preventive Maintenance
- Active Listening
- Administrative and Office Support
- Customer Relations
- Recruiting and Hiring
Timeline
Customer Service Representative
T-Mobile
07.2021 - Current
Center Supervisor
CSL Behring
11.2017 - 06.2021
Store Manager
Little Caesars Pizza
09.2013 - 10.2017
Technical - Phlebotomy
Edu Med
High School Diploma -
Stratford High School
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