Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Jones

Kenner,LA

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

7
7
years of professional experience

Work History

Cashier

McDonalds
Kenner, La
05.2017 - 08.2017

-Provided customers with order time and payment information and processed cash and credit
card transactions
-Greeted customers as they arrived at the counter or drive through window and them what
they would like to order
-Listened to and proactively responded to customers complaints and suggestions with a view
to ensure customer loyalty
-Drop off weekly/monthly sales flier
-Daily collection of credit accounts

-Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Customer Service Associate

Winn Dixie
Jefferson, La
12.2017 - 04.2018

-Provides continuous attention to customer needs; greet, assist and thank customers
in a prompt, courteous and friendly manner.
-Addresses customer issues/complaints and resolve to full satisfaction of customer
immediately, within company guidelines while maintaining composure and
professionalism; appropriately escalate issues to management with a positive attitude.
-Coordinates daily store cash and accounting functions in accordance with company
guidelines, policies and procedures and management instructions.
- Exhibits professional telephone etiquette and ensures connection to the appropriate
department or associate.
-Stocks front end products; restock and use supply items efficiently to eliminate
waste and to maintain the lowest supply cost.
-Maintains knowledge of front end operations and stays current on changes in policies and
procedures in order to preserve and proactively support department service levels and
accountability.

Customer Service Associate

Uhaul
Harahan,La
04.2019 - 09.2019

-Provide quick services to customers
-Provide company knowledge and skills to assist customers
-Provides continuous attention to customer needs , complete contract
rentals
-Keep all trucks and store location in a neat manner
-Stock front end products
-Complete all money transactions in a timely manner

-Maintained a high level of product knowledge, providing accurate information to customers.

-Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Lead Support

Big Lots
Metairie, La
09.2019 - 06.2020

-Coordinate daily store cash , safe and tills
-Complete all money transactions in a timely manner
-Provide company knowledge and skills to assist customers with furniture
transactions
-Keep store location in a neat manner
-Keep items in stock and rotation
-Tidy bathrooms
-Address customer concerns
- Effectively solved software related technical issues pertaining to Point Of Sale
system

-Established strong relationships with clients, leading to increased repeat business and referrals.

-Mentored junior team members, fostering professional growth and development within the organization.

Offsite Airport Associate

Bags Inc.
Kenner, La
08.2021 - 01.2022

-Immediately and warmly greet Guests as they approach the desk
-Assist guests with check-in of luggage to appropriate airlines. Verify the guest flight itinerary
and number of bags being checked
-Input guest information for those who have not previously enrolled in the process -Process the
check in of the guests bags to include charging guests credit card for bags as per airline
requirements
-Weigh guests bags to verify appropriate weight of bags and charge for overweight bags.
Appropriately tag guest luggage with destination tags
-Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before
they leave the desk
-Immediately upon accepting luggage and completion of processing guest, secure luggage;
place bingo on sheet associated with the cage.
Before securing cage, verify bingo sheet to luggage in cage, if matches, secure cage using
appropriate seal
-Safely take a secured cage to ASIG truck for departure and bring empty cages to the RAC
area.
-Must possess excellent verbal and written communication skills
-Maintain a positive, friendly and professional manner at all

Customer Service Representative

Surgis Heating And Air
Kenner,La
05.2022 - 07.2023

-Handle customer inquiries and complaints
-Provide information about the products and services
-Troubleshoot and resolve product issues and concerns
-Document and update customer records based on interactions
-Develop and maintain a knowledge base of evolving products and services
-Monitor preventative maintenance contracts and schedule service at specified intervals
-Handle credit card transactions
-Provide support for office tasks as related to business operations
-Schedule appointments through customer
-Dispatch technicians

Certified Medical Assistant

LCMC Health
Metairie, La
07.2023 - Current

-Interview patients and record their medical history.
-Help physicians with patient examinations.
-Give patients injections or medications as directed by physicians and as permitted by state law.
-Schedule patient appointments.
-Using computer applications.
-Answering telephones.
-Scheduling appointments.
-Arranging for hospital admissions and laboratory services.
-Handling correspondence, billing, and bookkeeping

-Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.

-Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.

-Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.

-Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.

Education

High School Diploma -

Riverdale High School
Jefferson La
05.2017

Medical Assisting

Delgado Community College
New Orleans, LA
06.2023

Skills

    -Electronic Health Records

    -HIPAA Compliance

    -Inventory and supply management

    -Medical Terminology

    -Patient Assessments

    -Vital Sign Monitoring

    -Specimens collection and processing

    -Patient Scheduling

    -EKG

    -Epic

Timeline

Certified Medical Assistant

LCMC Health
07.2023 - Current

Customer Service Representative

Surgis Heating And Air
05.2022 - 07.2023

Offsite Airport Associate

Bags Inc.
08.2021 - 01.2022

Lead Support

Big Lots
09.2019 - 06.2020

Customer Service Associate

Uhaul
04.2019 - 09.2019

Customer Service Associate

Winn Dixie
12.2017 - 04.2018

Cashier

McDonalds
05.2017 - 08.2017

High School Diploma -

Riverdale High School

Medical Assisting

Delgado Community College
Taylor Jones