- Video Gaming
- Coding and Programming
- I enjoy cooking for friends and family gatherings
- Crafting and DIY Projects
- Astrology
- Cooking
- Electronics and Circuit Building
- I like working with my hands and fixing things
- Gym Workouts
- Gardening
- Auto Repair/Restoration
Taylor Jones
Middleburg ,FL
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Rolland Safe & Lock
04.2017 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
Automotive Technician
Walmart
09.2015 - 03.2017
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Changed, rotated, and balanced tires on different types of vehicles.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, headlight restorations, and Fuel injection service
Automotive Technician
Walmart
09.2012 - 05.2015
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Changed, rotated, and balanced tires on different types of vehicles.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, headlight restorations, and Fuel injection service
Education
Technical Certificate - Computer Science
Florida State College
Jacksonville, FL12-2025
High School Diploma -
Seagoville High School
Dallas, TX08-2010
Skills
- Customer service expert
- Network diagnostics
- Application support
- Technical issues analysis
- Windows 10
- Ticket management
- Technical documents comprehension
- Remote Support
- Multitasking
- Reliability
- Time management abilities
- Technical communication
Accomplishments
I created a Manual for a Techmaster Lock system on how to program and troubleshoot the locking system in 2017. I also won best attitude award in 2022.
Certification
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- Tidel Safe Service Certification
Interests
Software
Microsoft Word
Excel
Netsuite
Access
Languages
English
Native or Bilingual
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Representative
Rolland Safe & Lock
04.2017 - Current
Automotive Technician
Walmart
09.2015 - 03.2017
Automotive Technician
Walmart
09.2012 - 05.2015
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- Tidel Safe Service Certification
Technical Certificate - Computer Science
Florida State College
High School Diploma -
Seagoville High School
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