Taylor Jones
San Diego,CA
Summary
Dynamic professional with a proven track record at Kaiser Permanente, excelling in customer service and CRM software utilization. Recognized for enhancing member satisfaction through effective issue resolution and collaboration. Goal-oriented and adaptable, I leverage attention to detail to drive process improvements and deliver exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Teleservice Representative
Kaiser Permanente
08.2020 - 11.2025
- Handled inbound calls to address member inquiries and resolve issues efficiently.
- Provided accurate information regarding health plans, services, and benefits to enhance member satisfaction.
- Utilized electronic health record systems to document interactions and update member information effectively.
- Collaborated with cross-functional teams to streamline processes and improve service delivery standards.
Sales Associate
Nordstrom
11.2018 - 08.2022
- Delivered exceptional customer service to enhance shopping experience and build lasting client relationships.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to execute visual merchandising strategies, maintaining appealing product displays.
- Educated customers on product features and benefits, driving informed purchasing decisions and increased sales.
Education
Bachelor of Science - Nursing
San Diego State University
San Diego, CA06-2027
High School Diploma -
Pittsburg Senior High School
Pittsburg, CA06-2017
Skills
- Goal oriented
- Computer skills
- CRM software
- Script adherence
- Customer service
- Attention to detail
- Adaptability and dependability
Timeline
Teleservice Representative
Kaiser Permanente
08.2020 - 11.2025
Sales Associate
Nordstrom
11.2018 - 08.2022
Bachelor of Science - Nursing
San Diego State University
High School Diploma -
Pittsburg Senior High School