Kyrra Johnson
Omaha,NE
Summary
Compassionate professional accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care.
Overview
2
2
years of professional experience
Work History
Teleservice Representative
Physicians Mutual Insurance
Omaha, NE
08.2024 - Current
- Identified customer needs through active listening techniques.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
- Handled over 80 inbound and outbound calls, ensuring exceptional customer service.
Personal Care Assistant
Hillcrest Health Care Center
Bellevue, NE
03.2024 - 08.2025
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Maintained detailed records of services performed on clients.
- Supported bathing, dressing and personal care needs.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Personal Care Assistant
Keyhome healthcare
Omaha, NE
07.2023 - 01.2024
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Maintained detailed records of services performed on clients.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
Education
High School Diploma -
Northwest Magnet Highschool
Omaha, NE05-2018
Skills
- Call handling
- Script adherence
- Computer skills
- CRM software
- Goal oriented
- Effective prospecting
- Housekeeping
- Care plan implementation
- Activities of daily living support
- Adaptive equipment use
- Toileting assistance
Timeline
Teleservice Representative
Physicians Mutual Insurance
08.2024 - Current
Personal Care Assistant
Hillcrest Health Care Center
03.2024 - 08.2025
Personal Care Assistant
Keyhome healthcare
07.2023 - 01.2024
High School Diploma -
Northwest Magnet Highschool