Taylor Jordan
Fresno,TX
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Process Assistant
Amazon
Houston, TX
08.2020 - Current
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Conducted training and change management processes to improve operations.
- Determined and recommended methods to address improvement opportunities.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Childcare Assistant
Kindercare
Houston, Texas
02.2019 - 06.2020
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Read and told stories to promote and support overall language development.
- Offered parents daily reports outlining activities, behavior and accomplishments.
Server
Malawi's Pizza
Missouri City, TX
04.2016 - 05.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Science - Education
Houston Community College
Houston, TX05.2024
Skills
- Assembly Instructions
- Employee Performance Reviews
- Communications Strategies
- Productivity Standards
- Work Complaint Handling
- In-Person and Telephone Interviewing
- New Hire Processes
- Foundational Knowledge
- Observing and Monitoring Behavior
- Client Engagement
- Analytical Thinking
Spending time with loved ones
I enjoy spending time with my family & friends. They are honestly the reason I've come so far, I am blessed to have such wonderful people in my life. Whether I'm taking the kids for a outing or simply just watching a movie at home with my grandma, nothing compares to the joy that they bring me.
Timeline
Process Assistant
Amazon
08.2020 - Current
Childcare Assistant
Kindercare
02.2019 - 06.2020
Server
Malawi's Pizza
04.2016 - 05.2019
Bachelor of Science - Education
Houston Community College