Taylor Keller
Malta,NY
Summary
Adept at maintaining cleanliness and excelling in animal care, I leveraged my skills at Upstate Canine Academy to enhance animal welfare and customer satisfaction. My expertise in teamwork and collaboration, coupled with a solid foundation in record-keeping and sanitation protocols, significantly contributed to the facility's success. Demonstrating adaptability and a keen eye for detail, I consistently delivered exceptional service, fostering strong relationships and improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Kennel Attendant
Upstate Canine Academy
Clifton Park, NY
09.2021 - Current
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to owners.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Exceeded client expectations through diligent attention to special requests or accommodations made for individual pets during their stay at the facility.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Kennel Assistant
Halfmoon Veterinary Hospital
Clifton Park, NY
02.2019 - Current
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Ensured safety of all animals through proper handling techniques and adherence to established protocols.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Increased efficiency in daily operations by keeping accurate inventory records of food, supplies, and medications.
- Provided compassionate care for sick or injured animals while they recovered under veterinary supervision at the facility.
- Collaborated with other staff members to create a positive work environment focused on delivering high-quality care to all animals in the facility.
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Contributed to team efforts in emergency situations, assisting veterinarians with urgent medical procedures when necessary.
- Demonstrated strong multitasking abilities by managing multiple responsibilities simultaneously, including animal care, client interactions, and administrative duties.
- Provided post-operative care, collected specimens, cleaned instruments and filled prescriptions to assist veterinarians.
- Answered telephones and performed administrative duties to assist receptionist during busy periods.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Reset procedure rooms between appointments and disinfected equipment.
- Monitored animals for behavioral problems and signs of health issues.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Collected patient fecal samples, and blood samples for laboratory analysis.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Entered data from pet records and office visits into computer system.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
Houseperson
Courtyard by Marriott
Clifton Park, NY
07.2016 - 04.2020
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Contributed to efficient event set-up and tear-down processes, optimizing turnaround times between functions.
- Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
- Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
- Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
- Promoted positive workplace culture through effective communication and teamwork.
- Maximized resource utilization across the property by assisting other departments with special projects or assignments when required.
- Maintained safety standards by conducting routine inspections and ensuring adherence to protocols.
- Streamlined room turnover processes by effectively coordinating with front desk staff regarding room status updates.
- Reduced time spent on cleaning duties by establishing an organized system for storage areas.
- Strengthened guest loyalty through attentive problem resolution while maintaining confidentiality at all times.
- Optimized workflow during high-volume periods by proactively identifying areas requiring additional attention or support from colleagues.
- Safeguarded guest privacy by following strict key control policies when entering guest rooms or restricted areas.
- Increased hotel''s visual appeal by assisting in the upkeep of landscaped areas and exterior spaces as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Reported found guest articles and merchandise damage to managers on duty.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Rotated mattresses regularly to prevent sagging and promote guest comfort.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished fixtures to achieve professional shine and appearance.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Returned emptied garbage receptacles to proper locations.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Hang, cleaned and rehung draperies to maintain freshness.
Cashier
Saratoga Performing Arts Center
Saratoga Springs, NY
05.2016 - 09.2016
- Conducted thorough safety inspections of equipment and performance areas prior to each event.
- Partnered with co-workers to close venue at end of shows.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Exceeded performance goals consistently by focusing on efficiency without sacrificing quality service.
- Supported loss prevention efforts by adhering to company policies and reporting suspicious activity when necessary.
- Managed high-volume transactions during peak hours, maintaining composure under pressure.
- Mixed alcoholic and non-alcoholic drinks following standard recipes and procedures.
- Arranged bottles and glasses to maintain attractive display following standards.
- Calculated and returned appropriate change and maintaining adequate cash and coin for making change.
- Took orders and closed guest checks by submitting information into POS system.
- Completed bar inventory checks and recorded requisition sheets.
- Maintained a clean and well-organized workspace to facilitate smooth bar operations.
- Collaborated with bartenders and servers to address discrepancies in orders or payments promptly.
- Entered orders into computer and charged patrons.
Cashier
Price Chopper
Clifton Park, NY
12.2014 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
Shenendehowa
Clifton Park, NYSkills
- Maintaining cleanliness
- Animal Care
- Canine Behavior Knowledge
- Patience and understanding
- Adaptable and Flexible
- Animal handling expertise
- Sanitation protocols
- Record Keeping Abilities
- Scheduling appointments
- Teamwork and Collaboration
- Customer Communication
- Problem-Solving
- Customer Service
- Critical Thinking
- Honest, Dependable, and Responsible
- Attention to Detail
- Housekeeping Duties
- Work Prioritization
- Animal Observations
- Work Planning
- Decision-Making
- Problem Identification
- Feeding and Watering
- Microsoft Office
- Relationship Building
- Materials Ordering
- Equipment Disinfection
- Information Collection and Recording
- Time Management
- Problem-solving abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Team Collaboration
- Self Motivation
- Goal Setting
Timeline
Kennel Attendant
Upstate Canine Academy
09.2021 - Current
Kennel Assistant
Halfmoon Veterinary Hospital
02.2019 - Current
Houseperson
Courtyard by Marriott
07.2016 - 04.2020
Cashier
Saratoga Performing Arts Center
05.2016 - 09.2016
Cashier
Price Chopper
12.2014 - 07.2016
High School Diploma -
Shenendehowa