Taylor Kemppainen
West Bend,WI
Summary
Detail-oriented professional recognized for strong organizational skills and adaptability in office environments. Proven ability to communicate effectively and collaborate with team members to achieve operational goals. Passionate about leveraging existing skills to enhance workplace efficiency and contribute to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
HearingLife
West Bend, USA
03.2023 - Current
- Coordinated and organized work schedules to optimize operational efficiency.
- Compiled and organized call lists.
- Secured accurate billing to support consistent revenue generation.
- Designed and implemented point-of-sale system enhancing transaction speed.
- Secured coverage for clients.
- Reviewed and confirmed insurance coverage for accuracy and eligibility.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Developed effective communication strategies between departments within the organization.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Client Care Specialist
Ethos Veterinary Health
Grafton, USA
09.2021 - 02.2022
- Responded to customer inquiries via phone.
- Facilitated communication between clients and internal staff.
- Managed and coordinated veterinary triage board.
- Entered data from documents into digital systems.
- Uploaded documents from email into DMS system.
Receptionist/Office Assistant
Russ Darrow Group
West Bend, USA
09.2019 - 09.2021
- Filed documents in appropriate locations.
- Responded to incoming calls promptly and professionally.
- Generated detailed receipts for finalized automobile transactions.
- Utilized diverse software applications for efficient data input.
Pharmacy Technician
Walgreens
West Bend, USA
06.2020 - 07.2020
- Gather correct prescription data
- Fill correct prescription with precision
- Data entry
Education
Tecnical Diploma - Medical Billing & Coding
Moraine Park Technical College
West Bend, WI02-2026
Skills
- Analytical Problem-Solving
- Effective Task Prioritization
- Microsoft Office Proficiency
- Critical Analysis
- Independent Worker
- Effective Multitasking
Certification
Property and Casualty Insurance Agent, Present
High School Diploma, Present
Assessments
- Call center customer service, Proficient, 04/01/22
- Analyzing data, Proficient, 05/01/20
- Customer focus & orientation, Proficient, 08/01/21
- Administrative assistant/receptionist, Proficient, 08/01/21
- Data entry: Attention to detail, Proficient, 08/01/22
- Attention to detail, Proficient, 07/01/22
Personal Information
Willing To Relocate: Anywhere
Timeline
Office Manager
HearingLife
03.2023 - Current
Client Care Specialist
Ethos Veterinary Health
09.2021 - 02.2022
Pharmacy Technician
Walgreens
06.2020 - 07.2020
Receptionist/Office Assistant
Russ Darrow Group
09.2019 - 09.2021
Property and Casualty Insurance Agent, Present
High School Diploma, Present
Tecnical Diploma - Medical Billing & Coding
Moraine Park Technical College