Taylor Knott
Outback Steakhouse
Owings,MD
1
Certification
8
years of professional experience
Results-driven team leader with a focus on training and mentoring staff to enhance operational efficiency. Experienced in maintaining high standards of customer service and resolving issues promptly to foster repeat business.
Work History
To-Go Server
11 Months- Provided exceptional customer service while taking and processing to-go orders efficiently.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Adapted quickly to menu changes and communicated updates to customers effectively.
- Assisted in training new team members on procedures and best practices for order handling.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Handled cash transactions accurately, contributing to a well-balanced till at shift's end.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.
- Washed hands regularly throughout shift to comply with safety and sanitation protocols.
- Addressed and resolved customer complaints with empathy and professionalism, restoring customer satisfaction.
Trainer
2 Years 5 Months- Coordinated with management to identify skill gaps, aligning training initiatives with organizational goals and employee needs.
- Developed and delivered training programs for customer service representatives, enhancing product knowledge and service techniques.
- Identified areas of improvement in employee performance and provided targeted coaching to address specific needs.
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
- Trained new associates on operational procedures and customer service standards.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Assisted customers in navigating the company's products and services, enhancing their overall experience.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Shift Leader Manager
2 Years 8 Months- Supervised daily operations, ensuring adherence to company standards and customer satisfaction.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Resolved customer complaints swiftly, fostering a positive dining experience and encouraging repeat business.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
- Excelled in every store position and regularly backed up front-line staff.
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through the store multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained a clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Associate
1 Year 9 Months- Helped a high volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
Associate of Arts - Psychology
Associate of Science - Psychology
Skills
Multitasking ability
Quick learner
Sense of urgency
Adaptable mindset
Order packaging
Cleanliness compliance
Food preparation
Order accuracy
Food presentation
Cash register operation
Collaboration
Goal oriented
Adaptability
Personal hygiene practices
Detail-oriented
Food safety compliance
Sanitation standards
Complaint resolution
Money handling
Dependable team member
Staff training
Certification
Business Management
Timeline
To-Go Server
Outback Steakhouse
10.2025 - CurrentRead More
Trainer
Chopt Salad
05.2023 - 10.2025Read More
Shift Leader Manager
MOD Pizza
05.2022 - 01.2025Read More
Associate
Panera Bread
05.2018 - 02.2020Read More
Towson University
Associate of Science from Psychology
Read More
College of Southern Maryland
Associate of Arts from Psychology
Read More