Taylor Kratochvil

• Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Boosted satisfaction, addressing concerns in a timely and professional manner.
• Successfully managed multiple projects simultaneously while adhering to deadlines
• Collected, arranged, and input information into database system.
• Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
• Enhanced team productivity with effective communication strategies.
• Motivated and trained employees to maximize team productivity.

Pharmacy and medical billing, UCF, 1500 forms and EDI. Keep updated on insurance policies and billing guidelines, Work claim denials, Aging reports, ICD-10, CPT, HCPCS Codes. In and outbound calls, data entry. Insurance verification, HIPPA compliant, Work with multiple payers, Blue cross blue shield Illinois, Texas, Texas Star Kids, Tricare. Strensiq medically billed. Understanding Contracts and Single Case Agreements.

• Updated patient financial information to guarantee accuracy.
• Collected payments and applied to patient accounts.
• Posted payments and collections on regular basis.
• Filed and updated patient information and medical records.
• Bill medical claims - via EDI Change Healthcare, Mail paper CMS 1500 claims. File appeals and resolve denials, send in medical records. In and outbound calls - patients and payers.

• Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
• Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
• Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
• Calculated estimated copay based on current insurance benefits.
• Authorizations and referrals to all major insurance companies, Data entry, CPT/ HCPS codes. ICD9 - 10, obtain Insurance policies and guidelines, insurance and benefit verification.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Registration, Appointment scheduling, in and outbound phone calls, Insurance verification, Data entry, obtain authorizations/referrals for testing, office visits, and new prescriptions.