
Versatile professional with 6+ years of experience in corrections, security, healthcare operations, and customer service. Skilled in safety and regulatory compliance, documentation, crisis response, and high-volume operations. Dependable, adaptable, and effective in fast-paced, safety-sensitive environments.
• Monitored facilities, surveillance systems, and access points to ensure safety and security of personnel and property.
• Conducted patrols, controlled access, and performed routine security inspections to identify and mitigate potential risks.
• Responded to incidents and emergencies, applying de-escalation techniques and sound judgment to resolve situations effectively.
• Investigated incidents and prepared accurate security reports.
Ensured safety, security, and order in high-security correctional environment through proactive monitoring and intervention.
• Supervised inmate movement while conducting thorough searches, inspections, and security checks to prevent incidents.
• Supervised inmate movement and conducted searches, inspections, and security checks.
• Compiled comprehensive incident, behavioral, and disciplinary reports to document events and inform management decisions.
• Prepared detailed incident, behavioral, and disciplinary reports.
• Provided customer service in a high-volume military retail environment.
• Processed transactions and addressed customer concerns with accuracy and professionalism to enhance customer satisfaction.
• Balanced multiple responsibilities to support daily operations and ensure a seamless customer experience.
Safety & Regulatory Compliance
Incident Response & De-escalation
Report Writing & Documentation
Surveillance & Access Control
Customer Service
Data Entry & Recordkeeping
Conflict Resolution
Crisis Management
Policy & Procedure Compliance
Team Collaboration
Multitasking & Time Management
Attention to Detail
Multitasking & Time Management
Attention to Detail
Adaptability
Patient privacy
- Armed Security License (Level 3)
- Guard Card