Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Lakes

Killeen,TX

Summary

Versatile professional with 6+ years of experience in corrections, security, healthcare operations, and customer service. Skilled in safety and regulatory compliance, documentation, crisis response, and high-volume operations. Dependable, adaptable, and effective in fast-paced, safety-sensitive environments.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Donor Center Technician II

Grifols Biomat USA
02.2025 - Current
  • Conduct donor intake, eligibility screening, and profile setup, ensuring accurate documentation for compliance.
  • Perform venipuncture and blood sample collection, monitoring vital signs to ensure donor safety.
  • Maintain compliance with safety, infection-control, and regulatory standard
  • Manage high-volume workflows while providing professional customer service

Commissioned Security Officer

Allied Universal Security Services
12.2023 - 01.2025

• Monitored facilities, surveillance systems, and access points to ensure safety and security of personnel and property.

• Conducted patrols, controlled access, and performed routine security inspections to identify and mitigate potential risks.

• Responded to incidents and emergencies, applying de-escalation techniques and sound judgment to resolve situations effectively.

• Investigated incidents and prepared accurate security reports.

Correctional Officer

Texas Department Of Criminal Justice
04.2020 - 04.2024

Ensured safety, security, and order in high-security correctional environment through proactive monitoring and intervention.

• Supervised inmate movement while conducting thorough searches, inspections, and security checks to prevent incidents.

• Supervised inmate movement and conducted searches, inspections, and security checks.

• Compiled comprehensive incident, behavioral, and disciplinary reports to document events and inform management decisions.

• Prepared detailed incident, behavioral, and disciplinary reports.

Customer Care Associate

AAFES Exchange
10.2018 - 03.2020

• Provided customer service in a high-volume military retail environment.

• Processed transactions and addressed customer concerns with accuracy and professionalism to enhance customer satisfaction.

• Balanced multiple responsibilities to support daily operations and ensure a seamless customer experience.

Education

High School Diploma -

Ellison High School
Killeen, TX
06-2016

Associate of Applied Science - Nursing

Central Texas College
Killeen, TX
05-2028

Skills

    Safety & Regulatory Compliance
    Incident Response & De-escalation
    Report Writing & Documentation
    Surveillance & Access Control
    Customer Service
    Data Entry & Recordkeeping
    Conflict Resolution
    Crisis Management
    Policy & Procedure Compliance
    Team Collaboration
    Multitasking & Time Management
    Attention to Detail

    Multitasking & Time Management

    Attention to Detail

    Adaptability

    Patient privacy

Certification

- Armed Security License (Level 3)

- Guard Card

Timeline

Donor Center Technician II

Grifols Biomat USA
02.2025 - Current

Commissioned Security Officer

Allied Universal Security Services
12.2023 - 01.2025

Correctional Officer

Texas Department Of Criminal Justice
04.2020 - 04.2024

Customer Care Associate

AAFES Exchange
10.2018 - 03.2020

Associate of Applied Science - Nursing

Central Texas College

High School Diploma -

Ellison High School
Taylor Lakes