Taylor Lambert

Responsibilities: Served as a first point of contact in triaging incoming Bluetooth Radars by analyzing the provided Sysdiagnose Logs and helping to identify root cause.

Achievements: Identified critical regressions and communicated with the appropriate cross functional engineering teams to ensure timely bug fixes.

Skills: Radar, Glide, PacketLogger

Responsibilities: In addition to maintaining acumen in iOS devices, diagnose, troubleshoot, resolve, and repair both software and hardware issues for macOS devices.

Achievements: Continued to lead the store in customer satisfaction surveys, facilitated department-wide briefings discussing quarterly goals and updates to protocols, and shared valuable insights into repair workflows that were implemented throughout the store.

Skills: Customer service skills, macOS proficiency, iOS proficiency, iPadOS proficiency, WatchOS proficiency

Responsibilities: Diagnose, troubleshoot, resolve, and repair both software and hardware issues for iOS devices.

Achievements: Consistently led in customer satisfaction surveys and was elevated to taking on training duties for both troubleshooting appointments and hardware repairs.

Skills: Digital literacy, adaptability, communication skills, attention to detail