Taylor Langlois
Welsh,LA
Summary
Driven, dependable and creative professional dedicated to customer service with over 10 years of extensive knowledge in the hospitality, retail and beverage industries. A positive and motivated team player dedicated to maintain customer satisfaction and contribute to company success. Seeking full time employment in an environment and a part of an enthusiastic team. Motivated and dedicated to grow and learn while contributing top-notch customer relations and knowledge in sales.
Overview
7
7
years of professional experience
Work History
Hospitality Manager
Louisiana Spirits LLC, Bayou Rum
03.2021 - 01.2024
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
- Maintained strong relationships with vendors to ensure timely delivery of products at competitive prices.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Scheduled work hours for 3 employees to achieve adequate manpower coverage.
- Planned and executed marketing activities to improve property brand and increase revenue by collaborating with Stoli Marketing teams, New Orleans Saints Marketing Team and Local organizations
- Managed inventory and sales trends via Visual Daily Management and End of Moth Reports.
- Oversaw and creatively designed social media accounts and content.
Tour Guide Team Lead
Louisiana Spirits LLC, Bayou Rum
06.2019 - 03.2021
- Enhanced visitor experience by providing 6 daily engaging and informative distillery tours and product tastings for groups of 30 plus.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Bartender
The Francis Southern Table & Bar
04.2018 - 04.2019
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
Lead Bartender
Walk-On's Bistreaux & Bar
10.2016 - 04.2018
- New store opening experience including training and managing a new team.
- Managing shifts by delegating task and positions.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
Education
Some College (No Degree) -
University of Louisiana At Lafayette
Lafayette, LASkills
- Sales strategy
- Event planning and coordination
- Social media management
- Marketing and promotions
- Staff training and development
- Beverage knowledge
- Problem solving
- Vendor relations
- Inventory management
- Customer service
- Networking abilities
References
References available upon request.
Timeline
Hospitality Manager
Louisiana Spirits LLC, Bayou Rum
03.2021 - 01.2024
Tour Guide Team Lead
Louisiana Spirits LLC, Bayou Rum
06.2019 - 03.2021
Bartender
The Francis Southern Table & Bar
04.2018 - 04.2019
Lead Bartender
Walk-On's Bistreaux & Bar
10.2016 - 04.2018
Some College (No Degree) -
University of Louisiana At Lafayette
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