Taylor Leisenring

• As a Coffee Shop Manager, I oversee daily operations to ensure a welcoming customer experience, high-quality beverages, and efficient service. I manage and train staff and foster a positive team environment that supports productivity and growth. My role includes inventory management, ordering supplies, handling cash controls, and maintaining cleanliness and food safety standards. I also address customer concerns, drive sales through excellent service and local marketing efforts, and ensure the shop meets company policies and performance goals. Through strong leadership and attention to detail, I help create a warm, consistent experience for every guest
• Crafted high-quality espresso beverages with precision and attention to detail.
• Maintained cleanliness and organization of workstations to ensure efficiency.
• Provided exceptional customer service, enhancing overall guest satisfaction.
• Trained new baristas on beverage preparation techniques and operational procedures.
• Managed inventory levels, ensuring timely restocking of coffee supplies and equipment.
• Oversaw daily shift operations, coordinating staff activities for optimal workflow.
• Developed innovative seasonal drink recipes, increasing customer engagement and sales potential.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Provided friendly and efficient customer service while preparing high-quality coffee and espresso beverages and food items. Assisted customers by taking accurate orders and operating POS systems. Maintained a clean workspace and adhered to food safety and sanitation standards. Supported team members during busy periods to enhance café operations. Created a welcoming environment for customers through attention to detail and speed.

• Implemented best practices for brewing methods, improving beverage quality consistency.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.

Provided friendly and efficient customer service while preparing high-quality coffee and food items. Took accurate orders and operated POS systems for cash transactions. Maintained a clean workspace and followed food safety standards to ensure proper equipment cleanliness and stocking.

• Supervised daily operations, ensuring efficient workflow and high-quality beverage preparation.
• Trained and mentored new baristas on drink recipes and customer service standards.
• Enhanced customer experience by resolving issues promptly and maintaining a welcoming environment.
• Collaborated with management to identify process improvements for increased operational efficiency.
• Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
• Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.

• Executed food preparation tasks prior to opening hours.
• Facilitated order-taking and service operations along the line.
• Assisted in preparing and serving dishes to customers. Supported kitchen staff in maintaining cleanliness and organization. Collaborated with team members to ensure timely delivery of meals.
• Maintained cleanliness of lobby and restrooms. Assisted in creating a welcoming environment for guests. Supported overall facility upkeep through regular cleaning tasks.
• Trimmed and seasoned meat to ensure optimal flavor and tenderness for smoking.
• Assisted in organizing and executing catering events. Supported team members in food preparation and service. Contributed to maintaining cleanliness and order during events.
• Executed registration processes to ensure accurate data entry and compliance.

• Optimized clothing organization by folding and arranging garments on display surfaces.
• Oversaw stock and inventory management processes to maintain optimal supply levels.
• Facilitated customer navigation to essential products and services.
• Managed fitting room operations to optimize customer service
• Drove sales performance by implementing strategic planning and execution initiatives.
• Implemented comprehensive cleaning protocols to uphold hygiene standards.
• Developed strong customer relationships to enhance loyalty and drive repeat business.
• Demonstrated product knowledge to effectively address customer inquiries and improve sales performance.

• Open/close stand
• Count out tills/handle money
• Handle stock and count sheets
• Make snow cones
• Sanitize stand