Taylor Lesmond

• Upheld high standards of customer services by responding to inquiries, needs and problems.
• Enhanced customer satisfaction ratings by resolving technical and account issues efficiently.
• Determined accurate prices for cruises customer services, consistently searching for deals and best prices.
• Responded immediately to clients' questions, issues and complaints and found effective solutions when required.

Assisting Retirees with their HRA inquiries, and scheduling their Medicare and Marketplace inquiries

Reviewed and verified legal documents to prevent fraud for Id.me

Assisted consumers with their Federal marketplace inquiries.

My job as a Dietary Aide was to Serve specific meals to patients with special dietary needs with accuracy and speed.

• Provided outstanding Customer service to new and long-standing customers by attending closely to concerns and developing solutions; regarding their food stamps and Medicaid applications

• My duties at Busch Gardens are to follow cash handling procedures when selling guests park tickets and tours; as well as, helpin guests manage their billing situations regarding their pass accounts; for instance, determining the amount that needs to be paid, and processing the payments.

• My job at intercruises was to check guests in for their cruises, by verifying that their boarding passes and documents such as -passports, birth certificates, etc.,- match what is in the systems online database. As well as on adding money on for their online expenses.

My duties at JCPENNEY included being a top earner at selling online orders and credit applications to customers. Including looking in the stores online stock database to help customers find items in the the store, online, and at other store locations. As well as, processing credit card payments for customers. Often times having to read over statements to make sure of the amount is correct, and calling the card company to verify that the payments went through for the guest to use thetheir card.