Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Awards
Technical Skills
Honors
Generic

Taylor Limete Mvoulou

Miami,USA

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

9
9
years of professional experience

Work History

Customer Services Associate

Nordstrom
11.2022 - 03.2023
  • Collecting and counting cash from different department such as jewelry, hand-bags, perfumes departments.
  • Assisting customers with a variety of transaction through a seamless and friendly experience in a timely and effective manner.
  • Acting as a Brand Ambassador for the Nordstrom company, providing world-class service to all customers.

Center

Global Excel
07.2022 - 09.2022
  • Supported case managers to inform if cases number from facilities have been approved or denied by the insurance.
  • Checking the patient’s eligibility of international insurances such as April International, Allianz, and Globality insurances checking the benefits of out-patient, in-patient, and dental coverages on Allianz, Globality.
  • Checking the benefits of out-patient, in-patient, and dental coverages on Allianz, Globality, April International.

Student Assistant

Montgomery College
09.2017 - 05.2020
  • Answered phones and provide college information and events around the campus.
  • Provided campus directions to students and staff to reach specific departments and administration.
  • Supported 20+ counselors and staff members during walk-in and appointments time during all semesters.

Warehouse Associate

Gabon Meca
06.2014 - 08.2014
  • Managed pick ticket orders from warehouse staff and management and physically pulls inventory from the shelves to ensure accurate delivery of warehouse products.
  • Packed orders, shrink wrapping contents onto pallets, and loads them on trucks for delivery.
  • Handled manual pallets jacks to move pallets with boxes stacked on them to the loading zone weighing up to 400 pounds.

Education

Master’s Degree - Science of Finance

Florida International University
08.2023

Bachelor of Business Administration - International Business

Florida International University
Miami, FL
05.2022

Associate of Arts - Business Administration

Montgomery College
05.2020

Skills

  • Microsoft Office Suite
  • Word
  • Excel
  • PowerPoint
  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration

Accomplishments

  • Cashier - Achieved the highest Number of new credit accounts opened within one-month period.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

Fluent in French
Fluent in English

Timeline

Customer Services Associate

Nordstrom
11.2022 - 03.2023

Center

Global Excel
07.2022 - 09.2022

Student Assistant

Montgomery College
09.2017 - 05.2020

Warehouse Associate

Gabon Meca
06.2014 - 08.2014

Bachelor of Business Administration - International Business

Florida International University

Associate of Arts - Business Administration

Montgomery College

Master’s Degree - Science of Finance

Florida International University

Awards

Scholarship of the Follett Higher Education Group, 2019-09-01

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint)

Honors

Dean’s List, Fall 2020, Spring 2019