Taylor Long
Chadbourn,NC
Summary
Well qualified for this job. I have years of experience in customer service. Dealing with stressful situations and always coming up with a game plan. I am usually on a computer all the time, with having to input different data in. I always made sure every customers information was correct. I handled things in a timely manner. Making differences in peoples lives and days is what i strive to do. I'm not just looking for a job, I am looking for a career. I believe that this is the job for me.
Overview
7
7
years of professional experience
Work History
Heating and Air Dispatcher
Comfort Experts Heating And Cooling
01.2016 - 09.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, and routing
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to customers that we in need of our help.
- Making sure that every job that our technicians went to had a great experience.
- Making sure our technicians had parts for the job that they were headed to.
- Handled authorizations with different home warranty's
- Made sure to keep our paused jobs down to a minimum.
- Took payments over the phone and sent invoices to our customers.
- Handled all deposits that were made at the bank
Cashier
Foodlion
06.2014 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
West Columbus High School
Cerro Gordo, NC06.2015
Skills
- Data Entry
- Dispatch software
- Prioritizing calls
- Customer Relations
- Schedule Management
- Updating logs
- Route Planning
- Service Coordination
- Service planning
- Incident Reporting
- Customer Service
- Decision-Making
- Critical Thinking
Timeline
Heating and Air Dispatcher
Comfort Experts Heating And Cooling
01.2016 - 09.2021
Cashier
Foodlion
06.2014 - 12.2015
High School Diploma -
West Columbus High School
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