Taylor Long
Cincinnati,OH
Summary
Compassionate and driven Healthcare professional who also has 5 years of Customer Service Representative, seeking work for either position to utilize my strong communication skills and passion for both patient and customer care.
Overview
5
5
years of professional experience
Work History
Caregiver
Assisting Hands Home Care
02.2023 - 11.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Appointment Coordinator
TriHealth
01.2021 - 09.2022
- Assessed customer needs and responded to customer emails and calls.
- Scheduled appointments for customers in person or over telephone.
- Called and rescheduled appointments for clients.
- Directed telephone calls to appropriate parties.
Customer Service Rep
CitiBank
09.2018 - 03.2020
- Assist with evaluating and resolving service inquiries from clients across different platforms
- Effectively use various computer systems to complete assigned tasks and address account inquiries
- Develop and maintain working knowledge specific groups of Citi products and services
- Analyze and identify potential risks and identify solutions that meet client needs
- Complete assigned tasks in an accurate and efficient manner
- Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Education
Diploma -
Holmes High School
Covinton, KY05.2013
Skills
- Communication
- Customer service
- Problem solving
- Critical thinking
- Flexibility
- Team work
- Organization skills
- Emotional intelligence
- People skills
References
- Starr Thornton, (513) 417-6875
- Chardonea Robinson, (513) 834-1826
Timeline
Caregiver
Assisting Hands Home Care
02.2023 - 11.2023
Appointment Coordinator
TriHealth
01.2021 - 09.2022
Customer Service Rep
CitiBank
09.2018 - 03.2020
Diploma -
Holmes High School
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