Overview
Work History
Education
Skills
References
Work Availability
Quote
Timeline
Receptionist

Taylor Lowers

Hannibal,MO

Overview

8
8
years of professional experience

Work History

Remote Call Coordinator

Junk King
Monticello, IN
10.2019 - 12.2022
  • Answered incoming calls, assisting customers by transferring calls to the correct department, answering questions, and providing information.
  • Performed clerical duties, such as typing.
  • Assisted in reporting equipment or service complaints and problems.
  • Used listening skills to obtain accurate information.
  • Scheduled appointments for callers.
  • Verified customer account data by reviewing existing records and confirming accuracy of data entered into system.
  • Maintained customer accounts by updating account information in the database.
  • Processed orders over the phone, including taking payment information and verifying accuracy of order details.
  • Entered data into computer systems accurately and efficiently according to established procedures.

Ordering Specialist

SYNQ3 Restaurant Solutions
Colorado Springs, CO
07.2016 - 10.2019
  • Provided customer service in a friendly and polite manner.
  • Navigated on the computer and accurately entered information.
  • Increased sales and profits using 'upselling'.
  • Learned menus and product knowledge quickly, and processed orders accurately and efficiently.
  • Answered inbound calls and provided excellent service to customers.
  • Demonstrated a positive attitude, team spirit, and strong work ethic.
  • Created food orders based on customer requests and specifications.
  • Provided customers with updates on their order status as needed.
  • Communicated with customers to assist with order placement.
  • Read and understood pick sheets in order to prepare accurate customer orders.

Team Member

Culver's
Colorado Springs, CO
08.2014 - 04.2015
  • Provided excellent customer service by greeting customers, taking orders, and answering questions.
  • Operated cash register to process customer payments accurately and efficiently.
  • Collaborated with other team members to ensure timely completion of tasks.
  • Complied with all local health codes and regulations concerning food preparation and handling.
  • Made and served coffee, tea and fountain drinks.
  • Served orders to customers at windows, counters and tables.
  • Kept customer and food preparation areas clean and well-organized.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.

Education

High School Diploma -

Widefield High School
Colorado Springs, CO
05.2016

Skills

  • High level of accuracy and attention to detail
  • Navigating and using multiple business applications
  • Proficiency in using computer applications and software
  • Able to file and generate reports accurately
  • Self-starter
  • Ability to work independently
  • Positive, empathetic, and professional attitude toward customers and colleagues
  • Ability to work under pressure
  • Health and safety principles
  • CRM software
  • Microsoft Office expertise
  • Microsoft Excel
  • Inbound and outbound calling
  • Scheduling appointments
  • Quality assurance
  • Analytical abilities
  • Gathering information
  • Data gathering
  • Time management abilities
  • Task prioritization
  • Active listening
  • Clerical support
  • Reliability
  • Organizational skills
  • Multitasking
  • Professional demeanor
  • Self motivation
  • Effective communication
  • Grammar
  • Typing proficiency
  • Data Entry

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The best way out is always through.
Robert Frost

Timeline

Remote Call Coordinator

Junk King
10.2019 - 12.2022

Ordering Specialist

SYNQ3 Restaurant Solutions
07.2016 - 10.2019

Team Member

Culver's
08.2014 - 04.2015

High School Diploma -

Widefield High School

Similar Profiles

CREATE PROFILE
Taylor Lowers