Taylor Mabry
North Augusta,SC
Summary
Experienced customer service professional with a background in team management and client relations. Recognized for seamless collaboration and consistently achieving high-performance outcomes. Proven track record of adapting to evolving business needs while providing top-tier customer support. Proficient in conflict resolution and communication, excelling at coordinating administrative tasks and maintaining organized office environments. Strong organizational skills enhance office efficiency and support team operations. Effective communication and multitasking abilities enable successful fulfillment of diverse administrative needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Booking Agent
All Around Cruises and Tours
01.2017 - 01.2024
- Experience with database management and CRM software.
- Expanded the agency''s roster by consistently scouting new talent and identifying potential partnership opportunities.
- Ensured timely payment processing for all booked events through meticulous invoicing practices and follow-up communications with vendors or venues.
- Ability to handle confidential customer information, ensuring accurate record keeping and reconciliation.
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
Campaign Support Specialist
Teleperformance
01.2022 - 01.2023
- Provided technical support and guidance on client applications in a remote environment.
- Assisted clients with account issues and the IRS forms/filing process for the 2023 tax year.
- Managed customer inquiries and resolved technical issues via phone and remote communication tools.
- Demonstrated ability to maintain a high level of accuracy and efficiency in fast-paced environments.
Bank Teller
Regions Bank
01.2022 - 01.2023
- Handled cash transactions and assisted customers with account-related issues.
- Provided support for credit loans and investment transitions, utilizing multiple online applications.
- Maintained high accuracy and customer satisfaction in financial services.
- Strong organizational skills and a commitment to maintaining data integrity.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Customer Support Specialist
Intuit TurboTax
01.2021 - 01.2023
- Used applicant tracking systems to monitor candidate progress and manage recruitment data
- Communicated with candidates via email and Jabber to ensure smooth onboarding
- Provided customer support for tax-related inquiries and software issues
Supervisor
Conduent
01.2021 - 01.2022
- Oversaw daily operations, managed staff schedules, and ensured customer satisfaction
- Demonstrated multitasking abilities by conducting extensive database searches, collaborating with team leads and cross-functional departments via chat, and efficiently documenting client interactions while delivering phone/chat based customer service
- Resolved complex technical issues by providing timely and accurate solutions to clients, resulting in a 95% customer satisfaction rating and a 20% decrease in average call handling time
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Customer Service Representative
Sitel
01.2020 - 01.2021
- Assisted in selling car insurance and providing customer service support over the phone
- Resolved customer issues and ensured a high level of client satisfaction
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Completed data entry tasks with accuracy and efficiency.
- Created and maintained data entry logs to track data entry activities.
Receptionist/Data Entry
Allied Health
01.2019 - 01.2021
- Managed incoming calls and directed them to appropriate staff members, demonstrating strong communication and organization skills
- Processed and entered customer information into database with accuracy and efficiency, ensuring data integrity
- Greeted and assisted visitors in a professional and friendly manner, creating a welcoming environment for all guests
- Coordinated scheduling and calendar management for multiple team members, optimizing office productivity and workflow
Customer Service Manager
Walmart
01.2018 - 01.2019
- Trained new employees and supervised daily operations as Frontend Supervisor
- Handled POS transactions and managed cash flow to maintain financial accuracy
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Operations Assistant
Turbotax
01.2017 - 01.2018
- Assisted with day-to-day operations, utilizing Microsoft Office Suite for administrative tasks
- Contacted the IRS on behalf of clients and maintained client payment schedules using Excel
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provided administrative support with accurate document preparation and data entry.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
Manager
Dunkin Donuts
01.2017 - 01.2018
- Oversaw daily operations of a fast food restaurant, including managing staff schedules, ensuring food quality and safety, and meeting customer service standards as well as implemented cost-cutting measures and increased profitability by optimizing inventory management and monitoring expenses
- Trained a high-performing team of employees, resulting in improved efficiency and customer satisfaction
- Conducted regular performance reviews, provided feedback, and implemented action plans to address areas of improvement for staff members
Education
High School Diploma -
Fox Creek High
North Augusta01.2018
Skills
- Communication skills ; CRM software proficiency
- Problem-solving skills ; Time management
- File organization ; Adaptability and flexibility
- Attention to detail ; Talent scouting
- Leadership Experience ; Administrative tasks
- Conflict Resolution ; Multiple System Toggling
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Marketing Management Certification
Timeline
Campaign Support Specialist
Teleperformance
01.2022 - 01.2023
Bank Teller
Regions Bank
01.2022 - 01.2023
Customer Support Specialist
Intuit TurboTax
01.2021 - 01.2023
Supervisor
Conduent
01.2021 - 01.2022
Customer Service Representative
Sitel
01.2020 - 01.2021
Receptionist/Data Entry
Allied Health
01.2019 - 01.2021
Customer Service Manager
Walmart
01.2018 - 01.2019
Booking Agent
All Around Cruises and Tours
01.2017 - 01.2024
Operations Assistant
Turbotax
01.2017 - 01.2018
Manager
Dunkin Donuts
01.2017 - 01.2018
High School Diploma -
Fox Creek High
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