Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Taylor Mahle

Lakewood,OH

Summary

Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over 2 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency within MIM Software and troubleshooting as well as system information analysis.

Overview

6
6
years of professional experience

Work History

Workflow Service Engineer II

MIM Software
10.2023 - Current

- All responsibility’s associated in Workflow Service Engineer I position.

- Moved into Technical Sales role for Encore (Nuclear Medicine processing) & MRT (Molecular RadioTherapy) packages.

- Involved in development of default workflows that are implemented in the newest versions of MIM.

Workflow Service Engineer I

MIM Software
05.2022 - Current

As a Workflow Service Engineer utilizing MIM's internal GUI based programming language, I am responsible for any task requests, site installations, and other general inquires about building Nuclear Medicine workflows within MIM Software. Working along side with various specialists such as site managers, clinical engineers, and other important teams, our job is to provide the most user friendly workflows possible to help support and improve patient care.

- Technical expert in building, improving, and customizing GUI based workflows for Nuclear Medicine.

- Follow FDA and other worldwide healthcare regulatory standards for patient care and safety.

- Present workflow reviews to physicians and radiologists (on-site or virtually).

- Knowledgeable with radiology terminology and different types of Nuclear Medicine case studies.

- SPECT/CT reconstruction and quantification within MIM's processing commands.

- Valued resource in MIM's upcoming MRT (Molecular Radiotherapy) product.

Biomedical Equipment Technician II

Southwest General Health Center
07.2018 - 04.2022
  • Follow proper PM procedures and perform repairs on OR, Pre-Op, PACU, and Endoscopy equipment
  • Provided validation, inspection, repairs and maintenance on clinical biomedical equipment.
  • Documented information regarding installations, repairs and inventory checks.
  • Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
  • Inspect, test and calibrate new medical equipment
  • Process inventory checks and equipment/part requisition orders
  • Trained staff on proper operation of equipment as well as initial troubleshooting techniques.
  • Demonstrated correct operation, care, and calibration to on-site medical personnel.
  • Assisted clinicians with budget planning and recommendations on cost-effective replacement alternatives for outdated, issue-prone equipment.
  • Managed installation projects for new units developed within hospital

Education

MBA - Healthcare Managment

Baldwin Wallace University
Berea, OH
05.2024

Bachelor of Science - Biomedical Engineering

Gannon University
Erie, PA
2018

Skills

  • Medical equipment maintenance and installation
  • Hardware evaluation and repair
  • Documenting service tickets
  • Complying with Healthcare safety regulations(OSHA, CMS, FDA)
  • Skilled in Matlab, CAD, Solidworks, and Creo
  • Organized, self-motivated
  • Team leadership
  • Analytical and Critical Thinking

Accomplishments

https://www.goerie.com/article/20150504/NEWS/610117455

NWPA Collegiate Innovation Showcase Winner, 2015

Timeline

Workflow Service Engineer II

MIM Software
10.2023 - Current

Workflow Service Engineer I

MIM Software
05.2022 - Current

Biomedical Equipment Technician II

Southwest General Health Center
07.2018 - 04.2022

MBA - Healthcare Managment

Baldwin Wallace University

Bachelor of Science - Biomedical Engineering

Gannon University
Taylor Mahle