Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over 2 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency within MIM Software and troubleshooting as well as system information analysis.
- All responsibility’s associated in Workflow Service Engineer I position.
- Moved into Technical Sales role for Encore (Nuclear Medicine processing) & MRT (Molecular RadioTherapy) packages.
- Involved in development of default workflows that are implemented in the newest versions of MIM.
As a Workflow Service Engineer utilizing MIM's internal GUI based programming language, I am responsible for any task requests, site installations, and other general inquires about building Nuclear Medicine workflows within MIM Software. Working along side with various specialists such as site managers, clinical engineers, and other important teams, our job is to provide the most user friendly workflows possible to help support and improve patient care.
- Technical expert in building, improving, and customizing GUI based workflows for Nuclear Medicine.
- Follow FDA and other worldwide healthcare regulatory standards for patient care and safety.
- Present workflow reviews to physicians and radiologists (on-site or virtually).
- Knowledgeable with radiology terminology and different types of Nuclear Medicine case studies.
- SPECT/CT reconstruction and quantification within MIM's processing commands.
- Valued resource in MIM's upcoming MRT (Molecular Radiotherapy) product.
https://www.goerie.com/article/20150504/NEWS/610117455
NWPA Collegiate Innovation Showcase Winner, 2015