Taylor Maitland
Nashville,TN
Summary
BA and Economics graduate with extensive customer service experience and strong organizational and leadership skills. Able to effectively communicate with customers and develop strong business relationships. Seeking to advance into a thriving and innovative work environment.
Overview
12
12
years of professional experience
Work History
Warehouse Supervisor
Office Systems Installs
04.2022 - 04.2023
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
Operations Manager
Next Generation Movers LLC.
10.2020 - 04.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Valet Supervisor
Parking Management Co
05.2017 - 04.2020
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Greeted customers and offered them assistance where possible.
Server The Cheesecake Factory
01.2018 - 01.2019
- Completed all side work after completion of dining service
- Calculated check amounts and split checks when parties requested separate checks
- Helped resolve guest problems by remaining positive, friendly and respectful
- Increased check average amount 10% by working to upsell various food and drink items to patrons.
Mover Smooth Moving & Storage
06.2017 - 01.2018
- Assisted in heavy equipment maintenance and operation
- Experience in a warehouse organization and function
- Created materials for installation using power tools.
Landscape Worker
Belle Meade Country Club
04.2012 - 07.2014
- Used chain-saws, tractors, pruning saws and other high-powered equipment
- Supervised team members, ensuring proper watering techniques
- Prepared and gave presentations to seek new landscaping work
- (In high school)
Lifeguard Supervisor
Rolling River Clubhouse
05.2011 - 09.2012
- Find creative solutions to problems presented by participants
- Maintained facilities and equipment to ensure safety for users, regardless of their familiarity with the tools
- Managed employees and instructors in a constructive and collaborative manner while still maintaining a voice of authority.
Education
BBA - Entrepreneurship/Economics
University of Tennessee
12.2020
Skills
- Organizatinal Skills
- Outstanding people skills
- Problem-solving abilities
- Excellent communication abilities
- Customer service
- Attention to detail
- Dependable
- Multi-tasking and negotiation
Timeline
Warehouse Supervisor
Office Systems Installs
04.2022 - 04.2023
Operations Manager
Next Generation Movers LLC.
10.2020 - 04.2022
Server The Cheesecake Factory
01.2018 - 01.2019
Mover Smooth Moving & Storage
06.2017 - 01.2018
Valet Supervisor
Parking Management Co
05.2017 - 04.2020
Landscape Worker
Belle Meade Country Club
04.2012 - 07.2014
Lifeguard Supervisor
Rolling River Clubhouse
05.2011 - 09.2012
BBA - Entrepreneurship/Economics
University of Tennessee
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