Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Jala Davis

Jala Davis

Edward,NC

Summary

Greetings, my name is Jala Davis. I am an educated young woman—with lots of ambition. I’m currently looking for a position that provides stability, opportunity to grow, and outstanding benefits. I have worked in customer service many years since graduating and have acquired many skills. I’d like to get back in school in the near future to acquire more knowledge and experience to bring to the table. I look forward to adding value to your company and pray you’ll have me at your establishment.

Overview

8
8
years of professional experience

Work History

Commercial Janitorial Cleaner

Slade Landscaping Inc
05.2023
  • Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
  • Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
  • Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
  • Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
  • Optimized workflow efficiency by strategically organizing tasks based on priority and time constraints without sacrificing quality results.
  • Demonstrated flexibility by adapting to changing priorities and adjusting work schedules as needed for special events or emergency situations.
  • Assisted in reducing maintenance costs through proactive identification of potential issues and timely reporting to management.

Customer Service Representative

Bosch
10.2023 - 03.2024
  • Delivered fast and friendly service to handle questions and service complaints
  • Managed customer calls efficiently in fast-paced call center environment
  • Met personal, team and company goals in customer service environment
  • Anticipated needs and resolved problems to keep customers happy
  • Answered inbound calls to handle various concerns, set appointments and close sales
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Addressed and resolved customer concerns and complaints.

Collections Agent

Regional Acceptance Corporation
08.2021 - 03.2023
  • Resolved client billing problems, collected direct payments, and set up payment plans
  • Helped customers get back on top of payment demands by setting up accommodating plans
  • Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
  • Handled outbound collection telephone calls with consistent service quality and excellent success rate.

Work From Home Customer Service Agent

Everise
11.2020 - 04.2021
  • Maximized satisfaction by anticipating needs and consistently offering expert support
  • Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions
  • Protected customer and company information with strict use of established security procedures
  • Referred unresolved customer grievances to designated departments for further investigation
  • Updated records with all interactions and customer transactions.

Cashier

Hardee's
08.2019 - 10.2020
  • Accept customer payments and make changes when necessary
  • Communicate effectively with other employees and upper management to ensure complete care of customers
  • Greet customers and offer them assistance where possible
  • Inform customers about current promotions and sales encouraging them to take advantage.

Camp Leader

JSD ROCC
06.2016 - 08.2017
  • Assist in supporting and coordinating activities, field trips and road events for children aged 5 to 14
  • Engage students in rainy day activities including singing, board games, and storytelling
  • Escort children on field trips and monitor behavior to ensure safety
  • Plan age-appropriate activities including arts and crafts, skill-building exercises, and outdoor sports activities.

Education

Beaufort County Community College
Washington, NC

Associate in Science -

Beaufort County Community College
Washington, NC
05.2019

Associate in Arts -

Beaufort County Community College
Washington, NC
05.2019

Diploma -

Beaufort County Early College High School
Washington, NC
05.2019

Skills

  • Pleasant, friendly communications
  • Ability to quickly make change
  • Upselling products and services
  • Efficient processing of transactions
  • Outstanding people skills
  • Organizatinal Skills
  • Problem-solving abilities
  • Desire to help others succeed
  • Outstanding customer service
  • Positive teamwork abilities

Timeline

Customer Service Representative

Bosch
10.2023 - 03.2024

Commercial Janitorial Cleaner

Slade Landscaping Inc
05.2023

Collections Agent

Regional Acceptance Corporation
08.2021 - 03.2023

Work From Home Customer Service Agent

Everise
11.2020 - 04.2021

Cashier

Hardee's
08.2019 - 10.2020

Camp Leader

JSD ROCC
06.2016 - 08.2017

Beaufort County Community College

Associate in Science -

Beaufort County Community College

Associate in Arts -

Beaufort County Community College

Diploma -

Beaufort County Early College High School

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