Mercedes Moore
Green Bay,WI
Summary
Led teams in problem-solving efforts to drive project success. Cultivated leadership skills to inspire and motivate team members. Enhanced customer service strategies to improve client engagement. Oversaw management functions to optimize workflow. Strengthened interpersonal relationships to foster collaboration. Demonstrated diligence in achieving objectives. Maintained punctuality in all professional commitments. Willing to relocate anywhere in the U.S. Authorized to work in the U.S. for any employer.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Commercial Janitorial Cleaner
Aschers
Abrams, WI
2026 - Current
- Operated cleaning equipment, ensuring thorough sanitation of commercial spaces.
- Maintained inventory of cleaning supplies, facilitating efficient restocking procedures.
- Implemented safety protocols to promote a secure working environment.
- Collaborated with team members to optimize workflow and service delivery.
- Conducted routine inspections, identifying areas for improvement in cleanliness standards.
- Developed schedules for regular maintenance tasks, improving overall facility upkeep.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Aided in maintaining inventory control by monitoring supply levels and requesting necessary replenishment when needed.
- Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
Nail Technician
Heaven Nails & Spa
De Pere, WI
2024 - Current
- Provided high-quality nail services, ensuring client satisfaction and repeat business.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted clients in selecting nail styles and colors, enhancing their overall experience.
- Collaborated with team members to create a welcoming atmosphere for clients.
- Executed a variety of manicure and pedicure techniques, demonstrating versatility in services offered.
- Educated clients on proper nail care practices, contributing to improved client loyalty.
- Managed appointment schedules efficiently, optimizing daily workflow for maximum productivity.
- Stayed updated on industry trends and techniques, incorporating new skills into service offerings.
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
Beauty Advisor
Sally's Beauty Suppy
Green Bay, WI, USA
01.2023 - Current
- Provided exceptional customer service by assisting customers in selecting beauty products based on their individual needs and preferences
- Demonstrated extensive knowledge of various beauty brands, product features, and benefits to effectively educate customers and drive sales
- Consistently met or exceeded monthly sales targets by actively promoting new products and upselling additional items
- Built strong relationships with customers through personalized consultations, resulting in a high rate of repeat business
- Maintained an organized and visually appealing display area to attract customer attention and enhance the shopping experience
- Collaborated with team members to create engaging product displays and promotional materials that increased customer
- Assisted in inventory management by monitoring stock levels, conducting regular audits, and placing orders as needed to ensure product availability
- Handled cash transactions accurately
- Collaborated with colleagues to organize special events such as beauty workshops or makeup demonstrations to attract new customers
Nail Technician
Heaven nail spa
De Pere, WI, USA
09.2023 - 01.2024
- Provided high-quality nail services including manicures, pedicures, and nail enhancements to clients
- Demonstrated expertise in various nail techniques such as acrylics, gels, and nail art designs
- Maintained a clean and sanitary work environment by following strict sterilization protocols
- Built strong client relationships through excellent customer service and personalized attention
- Advised clients on proper nail care routines and recommended products for at-home maintenance
- Managed appointment bookings efficiently to ensure optimal use of time and minimize wait times for clients
- Stayed up-to-date with the latest trends in nail fashion and attended workshops to enhance skills
- Collaborated with colleagues to create new nail designs and share knowledge of best practices
- Handled cash transactions accurately using point-of-sale systems or manual calculations
- Assisted in inventory management by monitoring stock levels of nail products and placing orders when necessary
- Resolved customer complaints or concerns promptly and professionally, ensuring customer satisfaction
- Educated clients about different types of nails treatments available based on their preferences or needs
- Performed thorough consultations with clients to determine their desired outcomes before starting any treatment
- Implemented safety measures to prevent accidents or injuries during the provision of services
- Maintained detailed records of client preferences, allergies, product usage, etc., for future reference
- Suggested additional services or upgrades based on client's individual needs or special occasions
- Collaborated with suppliers/vendors to source high-quality products at competitive prices
- Demonstrated exceptional hand-eye coordination while performing intricate nail art designs
- Participated in team meetings/training sessions to stay updated on salon policies/procedures/protocols
Nail Technician/Receptionist
Ken & kelly nail spa
Green Bay, WI, USA
10.2017 - 08.2022
- My duties include answering phones, taking appts, greeting, helping clients with their every need.
- Provided high-quality nail services including manicures, pedicures, and nail enhancements to clients
- Demonstrated expertise in various nail techniques such as acrylics, gels, and nail art designs
- Maintained a clean and sanitary work environment by following strict sterilization protocols
- Built strong client relationships through excellent customer service and personalized attention
- Advised clients on proper nail care routines and recommended products for at-home maintenance
- Managed appointment bookings efficiently to ensure optimal use of time and minimize wait times for clients
- Stayed up-to-date with the latest trends in nail fashion and attended workshops to enhance skills
- Collaborated with colleagues to create new nail designs and share knowledge of best practices
- Handled cash transactions accurately using point-of-sale systems or manual calculations
- Assisted in inventory management by monitoring stock levels of nail products and placing orders when necessary
- Resolved customer complaints or concerns promptly and professionally, ensuring customer satisfaction
- Educated clients about different types of nails treatments available based on their preferences or needs
- Performed thorough consultations with clients to determine their desired outcomes before starting any treatment
- Implemented safety measures to prevent accidents or injuries during the provision of services
- Maintained detailed records of client preferences, allergies, product usage, etc., for future reference
- Suggested additional services or upgrades based on client's individual needs or special occasions
- Collaborated with suppliers/vendors to source high-quality products at competitive prices
- Demonstrated exceptional hand-eye coordination while performing intricate nail art designs
- Participated in team meetings/training sessions to stay updated on salon policies/procedures/protocols
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Coordinated travel arrangements for executives, including booking flights, hotels, and transportation
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
- Implemented an electronic visitor management system that improved efficiency in tracking visitors' arrival/departure times by XX%
Cashier/Drive Thru
Crystal coffee & beanery
Green Bay, WI, USA
08.2021 - 03.2022
- Processed cash, credit, and debit card transactions accurately and efficiently
- Provided excellent customer service by greeting customers, answering questions, and resolving issues
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Handled returns and exchanges in accordance with company policies
- Balanced cash drawer at the end of each shift, ensuring accuracy in monetary transactions
- Assisted with inventory management by monitoring stock levels and notifying supervisors of low inventory items
- Collaborated with team members to achieve daily sales targets
- Trained new cashiers on proper procedures for handling transactions and providing exceptional customer service
- Implemented upselling techniques to increase average transaction value by XX%
- Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
- Utilized point-of-sale (POS) system to process transactions quickly and accurately
- Managed large volumes of cash while maintaining strict attention to detail
- Performed opening and closing procedures for the cashier station following company guidelines
- Assisted in merchandising activities such as stocking shelves or setting up displays when needed
Housekeeper
Hands of sunshine
Green Bay, WI, USA
01.2017 - 08.2019
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
- Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
- Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
- Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
- Managed inventory levels of cleaning supplies by monitoring usage patterns and submitting purchase orders as needed
- Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms
- Collaborated with other departments such as laundry services or concierge to provide seamless customer service experience for guests
- Adhered strictly to confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests
- Implemented eco-friendly practices such as using environmentally friendly cleaning products or implementing linen reuse programs
- Received recognition from management for consistently achieving high scores on cleanliness inspections conducted by supervisors
- Developed strong relationships with regular guests through personalized service resulting in XX% increase in positive online reviews
- Achieved an average turnover time per room that was XX% faster than the company standard through efficient work methods
- Suggested improvements in housekeeping procedures that resulted in a XX% reduction in overall labor costs without compromising quality
- Collaborated with the purchasing department to source and select cost-effective cleaning supplies, resulting in a XX% reduction in supply expenses
- Implemented a room inspection checklist that improved overall cleanliness scores by XX%
- Trained and mentored new housekeeping staff members on best practices for efficient cleaning techniques and customer service
- Maintained inventory of guest amenities such as toiletries, towels, and linens, ensuring an adequate supply at all times
- Assisted guests with special requests or inquiries regarding housekeeping services, providing prompt and courteous assistance
- Coordinated with maintenance team to promptly address any repairs or maintenance issues in guest rooms
- Followed established safety protocols when handling cleaning chemicals and operating equipment to prevent accidents or injuries
Cashier/Beauty Advisor
Sally's Beauty Suppy
Green Bay, WI, USA
04.2017 - 07.2019
- My job entails checking customers out, stocking products, price tags, running pos system, helping customers find the products they need, clean and organize store
- Provided exceptional customer service by assisting customers in selecting beauty products based on their individual needs and preferences
- Demonstrated extensive knowledge of various beauty brands, product features, and benefits to effectively educate customers and drive sales
- Consistently met or exceeded monthly sales targets by actively promoting new products and upselling additional items
- Built strong relationships with customers through personalized consultations, resulting in a high rate of repeat business
- Maintained an organized and visually appealing display area to attract customer attention and enhance the shopping experience
- Collaborated with team members to create engaging product displays and promotional materials that increased customer engagement
- Participated in regular training sessions to stay updated on the latest beauty trends, techniques, and product launches
- Assisted in inventory management by monitoring stock levels, conducting regular audits, and placing orders as needed to ensure product availability
- Handled cash transactions accurately using point-of-sale (POS) systems while adhering to company policies regarding payment processing procedures
- Resolved customer complaints or concerns promptly and professionally, ensuring a positive resolution for both the customer and the company
- Contributed to team success by actively participating in meetings, sharing best practices, and offering suggestions for process improvements
- Collaborated with colleagues to organize special events such as beauty workshops or makeup demonstrations to attract new customers
- Utilized social media platforms such as Instagram or Facebook to promote new arrivals or special promotions within the beauty department
Serving Assistant
Longhorn Steakhouse
Green Bay, WI, USA
04.2018 - 07.2018
- Greeting customers, seating, bussing tables, maintaining cleanliness
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Effectively communicated with the kitchen staff to ensure timely delivery of food orders
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
- Trained new hosts on proper procedures, including greeting protocols and reservation management
- Managed a high volume of phone calls while maintaining excellent phone etiquette standards
- Coordinated with the bar staff to manage waiting areas effectively during busy periods
- Efficiently cleared and reset XX tables per shift, ensuring a clean and organized dining area
- Maintained cleanliness of dining area by promptly cleaning spills, removing used plates and utensils, and replenishing supplies as needed
- Collaborated with kitchen staff to ensure timely delivery of dishes to tables, minimizing wait times for guests
- Demonstrated strong attention to detail in setting up table settings according to restaurant standards
- Supported the team during peak hours by assisting with seating arrangements and managing waiting lists
- Worked efficiently under pressure while maintaining a positive attitude in fast-paced environments
Shoe Sales Associate
Kohl's
Green Bay, WI, USA
02.2016 - 06.2017
- Stock shoes keep them well kept and organized, help customers by scanning shoes and showing them what they're looking for, providing excellent service for customers.
Education
High School Diploma -
West High School
Green Bay, WICosmetology - Cosmetologist
Paul Mitchell the School
Green Bay, WI04-2015
Skills
Advertising sales
Floral design
Direct sales
Event planning
Janitorial experience
Dependability
Guest relations
Retail sales transactions
Adobe Acrobat
Shipping & receiving
Hospitality
Marketing
Warehouse experience
Customer communications
Customer Service
Data science
Training
Microsoft Outlook
Microsoft Word
Screen printing
Accounting software
Mobile devices
Basic math
Grammar Experience
Classroom experience
Planograms
Microsoft Excel
Communication skills
Word processing
Brand promotion
Greeting customers
Coffee experience
Baking
Upselling
Order entry
Inventory management
Phone etiquette
Working in the beauty industry
Time management
Cash register
Outside sales
Inventory control
Computer skills
Quality control
Childcare
Serving
Laundry
Windows
Administrative experience
Barista experience
Bookkeeping
Hair care
Cake decorating
Events management
Telemarketing
Sanitation
Writing skills
Classroom management
Data entry
Product demos
Medical terminology
Bakery
Retail sales
Supervising experience
Accounting
Leadership
Google Docs
Experience working with students
Cash handling
Math
Microsoft Office
Food service
Negotiation
Management
Integrated library system
Certification
- Nail Technician License
- Cosmetology License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Nail Technician
Heaven nail spa
09.2023 - 01.2024
Beauty Advisor
Sally's Beauty Suppy
01.2023 - Current
Cashier/Drive Thru
Crystal coffee & beanery
08.2021 - 03.2022
Serving Assistant
Longhorn Steakhouse
04.2018 - 07.2018
Nail Technician/Receptionist
Ken & kelly nail spa
10.2017 - 08.2022
Cashier/Beauty Advisor
Sally's Beauty Suppy
04.2017 - 07.2019
Housekeeper
Hands of sunshine
01.2017 - 08.2019
Shoe Sales Associate
Kohl's
02.2016 - 06.2017
Commercial Janitorial Cleaner
Aschers
2026 - Current
Nail Technician
Heaven Nails & Spa
2024 - Current
High School Diploma -
West High School
Cosmetology - Cosmetologist
Paul Mitchell the School