Taylor Mangum
Fort Smith,AR
Summary
Enterprising Operations Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
4
4
years of professional experience
Work History
Branch Operations Manager
SRS Distribution
11.2022 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
Account Manager
Priority 1 Transportation
06.2022 - 11.2022
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
Sales Manager
State Farm
06.2021 - 06.2022
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
Operations Manager
Arkansas Custom Manufacturing
10.2020 - 10.2021
- Implemented quality control systems that boosted overall product consistency and reliability.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Trained new employees on proper protocols and customer service standards.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Background Verification Cordinator
JB Hunt Transportation
03.2020 - 10.2020
- Collaborated with HR to develop targeted recruitment strategies, resulting in a higher quality talent pool.
- Established strong relationships with cross-functional teams to ensure seamless integration of new employees into their roles.
- Monitored progress of new hires throughout the onboarding process, providing feedback and guidance as necessary.
- Conducted thorough needs assessments to identify gaps in existing onboarding resources, leading to improvements in content and delivery methods.
- Managed all aspects of the employee lifecycle from recruitment through off-boarding, ensuring a positive experience at each stage.
- Maintained accurate records of employee data and documentation throughout the onboarding process, adhering to company policies and legal requirements.
Education
Bachelor of Science - Business Administration And Management
Arkansas Tech University
Russellville, AR12.2019
Skills
- Strategic Planning
- Opening and Closing Procedures
- Compliance Reporting
- Compliance Reviews
- Cash Shipment Oversight
- Employee Development
- Problem Solving
- Process Improvement
- Analytical Thinking
- Adaptability and Flexibility
- Technical Proficiency
- Team Leadership
Timeline
Branch Operations Manager
SRS Distribution
11.2022 - Current
Account Manager
Priority 1 Transportation
06.2022 - 11.2022
Sales Manager
State Farm
06.2021 - 06.2022
Operations Manager
Arkansas Custom Manufacturing
10.2020 - 10.2021
Background Verification Cordinator
JB Hunt Transportation
03.2020 - 10.2020
Bachelor of Science - Business Administration And Management
Arkansas Tech University
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