Summary
Overview
Work History
Education
Skills
Awards
References
Local Tutor/Mentor
Timeline
Generic

Taylor Mathews

Fairburn,Georgia

Summary

Engineering student versed in reviewing plans, writing reports, researching solutions and implementing company procedures. Willingness to learn, follow instructions and work cooperatively within team environments. Computer competencies include various CAD programs and MS Office applications.

Overview

8
8
years of professional experience

Work History

Team Manger/ Store Trainer

Panera Bread
08.2018 - Current
  • Providing ongoing technical support and training to restaurant staff, addressing their IT-related queries and concerns
  • Always demonstrate correct procedures and compliance with standards
  • Mentor employees during the probationary period to answer questions and offer improvement strategies
  • Collaborating with third-party online ordering and delivery platforms, ensuring seamless integration with the restaurant's systems
  • Troubleshooting issues related to online orders, payments, and delivery logistics
  • Monitor day-to-day activities of employees noting areas needing improvement and implementing plans for rectification
  • Maintain customer satisfaction with timely table check-ins to assess food and beverage needs
  • Regularly inspecting and maintaining the restaurant's hardware, such as computers, point-of-sale (POS) systems, tablets, printers, and networking equipment.
  • Assisted in the recruitment process by interviewing potential candidates and evaluating their suitability for the role based on their performance during training exercises.

Store Associate

Aldi
03.2021 - 03.2022
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns
  • Answered questions about store policies and addressed customer concerns
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.

Assistant

Palmetto Park Senior Lving
08.2016 - 08.2018
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls from residents to process requests, transfer calls, or relay messages to appropriate personnel.
  • Developed strong rapport with families by providing consistent communication regarding elder''s progress and wellbeing.
  • Improved quality of life for elders by engaging them in meaningful conversations, activities, and social interactions.
  • Maintained accurate records of services provided, incidents reported, or concerns raised to ensure continuity of care and effective communication among team members.

Education

Bachelor of Science in Mechatronics Engineering -

Kennesaw State University
Kennesaw, Georgia

Skills

  • MS Office: Excel, Word, PowerPoint
  • Programming Languages: Python, C
  • SolidWorks CAD
  • Teamwork and Collaboration
  • Knowledgeable in Design Logic
  • Individual and Small Group Instruction
  • Work Planning and Prioritization
  • Deadline-oriented
  • Project Management
  • Strategic planning and analysis

Awards

1st Place, Mechatronics Day Competition,2019

References

References and Letters of Recommendation available upon request

Local Tutor/Mentor

I spend my time engaging with K-12 students interested in Mathematics, Robotics, and Programming.  I provide guidance in various projects and designs that they require assistance with as well as tutoring in various subjects.

Timeline

Store Associate

Aldi
03.2021 - 03.2022

Team Manger/ Store Trainer

Panera Bread
08.2018 - Current

Assistant

Palmetto Park Senior Lving
08.2016 - 08.2018

Bachelor of Science in Mechatronics Engineering -

Kennesaw State University

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Taylor Mathews