Assessed incoming calls for mental health and substance abuse needs
Made appropriate referrals based on patients' needs and preferences
Worked cooperatively with internal contacts to create a therapeutic, patient-focused environment.
Confirmed all insurance benefits met standards of admissions as dictated by policy.
Increased satisfaction rates by promptly addressing concerns raised by patients or their families during the admissions process.
Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
Admissions Coordinator
Desert Hope Treatment Center
06.2021 - 05.2023
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Made appropriate referrals based on patients' needs and preferences
Worked cooperatively with internal contacts to create a therapeutic, patient-focused environment
Incorporated knowledge with regard to applicable laws and internal policies regarding the assessment, admission, and referral process.
Completed preliminary paperwork for incoming and outgoing patients.
Increased satisfaction rates by promptly addressing concerns raised by patients or their families during the admissions process.
Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
Stewardship Intern
American Red Cross
05.2021 - 08.2021
Assisted with conducting donor thank you calls, sending handwritten notes, and personalized communication
Tracked benefits for donors by creating a benefits matrix/tracker
Brainstormed and designed creative thank you touchpoints and donor gifts with the Relationship Manager
Met the donors’ intents to match with needs of the American Red Cross.
Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Intake Coordinator
Seven Hills Hospital
08.2019 - 06.2021
Reviewed admission paperwork with patients admitting to the hospital
Answered phone calls and provided new clients with required paperwork to initiate service.
Worked cooperatively with internal contacts to create a therapeutic, patient-focused environment
Entered patient information into hospital data management systems and departmental logs
Demonstrated knowledge and practice of hospital policies and procedures, patient rights, confidentiality, boundaries, therapeutic communication, and therapeutic interventions.
Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Enhanced patient satisfaction with timely and accurate information during the intake process.
Behavioral Health Associate
Seven Hills Hospital
07.2018 - 08.2019
Monitored for behavioral improvements and reinforced these behaviors
Reinforced new skills learned by patients from therapists, physicians and RNs that promote improved physical and/or mental wellness
Monitored patient vitals and documented patient fluid, nutritional intake, and ADL’s
Made patient rounds every 15 minutes, maintained line of sight and or 1:1 observation as ordered by the physician and document findings.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Communicated with clients to assess mental health needs and develop individualized treatment plans.
Education
Bachelor's - Psychology
University of Nevada Las Vegas
Las Vegas, Nevada
12.2021
Skills
Strong Organization
Well-versed in insurance
Admissions oversight
Planning and coordination
Patient Interviews
Patient confidentiality
Internship
AMERICAN RED CROSS, Las Vegas, Nevada, Stewardship Intern, 05/2021, 08/2021, Assisted with conducting donor thank you calls, sending handwritten notes, and personalized communication., Tracked benefits for donors by creating a benefits matrix/tracker., Brainstormed and designed creative thank you touchpoints and donor gifts with the Relationship Manager., Met the donors’ intents to match with needs of the American Red Cross.