Overview
Work History
Education
Skills
Internship
Timeline
Generic

Taylor McCluan

Scottsdale,AZ

Overview

6
6
years of professional experience

Work History

Admissions Coordinator

Montare Behavioral Health
05.2023 - 03.2024
  • Qualified incoming leads
  • Assessed incoming calls for mental health and substance abuse needs
  • Made appropriate referrals based on patients' needs and preferences
  • Worked cooperatively with internal contacts to create a therapeutic, patient-focused environment.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Increased satisfaction rates by promptly addressing concerns raised by patients or their families during the admissions process.
  • Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.

Admissions Coordinator

Desert Hope Treatment Center
06.2021 - 05.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Made appropriate referrals based on patients' needs and preferences
  • Worked cooperatively with internal contacts to create a therapeutic, patient-focused environment
  • Incorporated knowledge with regard to applicable laws and internal policies regarding the assessment, admission, and referral process.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Increased satisfaction rates by promptly addressing concerns raised by patients or their families during the admissions process.
  • Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.

Stewardship Intern

American Red Cross
05.2021 - 08.2021
  • Assisted with conducting donor thank you calls, sending handwritten notes, and personalized communication
  • Tracked benefits for donors by creating a benefits matrix/tracker
  • Brainstormed and designed creative thank you touchpoints and donor gifts with the Relationship Manager
  • Met the donors’ intents to match with needs of the American Red Cross.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.

Intake Coordinator

Seven Hills Hospital
08.2019 - 06.2021
  • Reviewed admission paperwork with patients admitting to the hospital
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Worked cooperatively with internal contacts to create a therapeutic, patient-focused environment
  • Entered patient information into hospital data management systems and departmental logs
  • Demonstrated knowledge and practice of hospital policies and procedures, patient rights, confidentiality, boundaries, therapeutic communication, and therapeutic interventions.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Enhanced patient satisfaction with timely and accurate information during the intake process.

Behavioral Health Associate

Seven Hills Hospital
07.2018 - 08.2019
  • Monitored for behavioral improvements and reinforced these behaviors
  • Reinforced new skills learned by patients from therapists, physicians and RNs that promote improved physical and/or mental wellness
  • Monitored patient vitals and documented patient fluid, nutritional intake, and ADL’s
  • Made patient rounds every 15 minutes, maintained line of sight and or 1:1 observation as ordered by the physician and document findings.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.

Education

Bachelor's - Psychology

University of Nevada Las Vegas
Las Vegas, Nevada
12.2021

Skills

  • Strong Organization
  • Well-versed in insurance
  • Admissions oversight
  • Planning and coordination
  • Patient Interviews
  • Patient confidentiality

Internship

AMERICAN RED CROSS, Las Vegas, Nevada, Stewardship Intern, 05/2021, 08/2021, Assisted with conducting donor thank you calls, sending handwritten notes, and personalized communication., Tracked benefits for donors by creating a benefits matrix/tracker., Brainstormed and designed creative thank you touchpoints and donor gifts with the Relationship Manager., Met the donors’ intents to match with needs of the American Red Cross.

Timeline

Admissions Coordinator

Montare Behavioral Health
05.2023 - 03.2024

Admissions Coordinator

Desert Hope Treatment Center
06.2021 - 05.2023

Stewardship Intern

American Red Cross
05.2021 - 08.2021

Intake Coordinator

Seven Hills Hospital
08.2019 - 06.2021

Behavioral Health Associate

Seven Hills Hospital
07.2018 - 08.2019

Bachelor's - Psychology

University of Nevada Las Vegas
Taylor McCluan