Taylor McCoy-Scroggins
Dallas,TX
Summary
My career objective is to obtain my role as a Medical Administrative assistant. To take everything that I learned preparing for this role to be the most successful that I can be. I want to find a facility to pursue my career, a facility that will value me and help me reach all goals and to help me expand my experience. I want to be able to adapt to the workflow of things, build a great relationship with my co-workers and Physicians. I believe all of my current strong professional skills will follow me into my next job. Such as my communication skills , problem solving skills , ability to adapt skills , computer skills and much more.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Personal Banker
First Convenience Bank
07.2022 - 08.2023
- Senior Personal Banker, Assisting customers on a daily basis with questions and concerns pertaining to their bank accounts
- Withdrawals, deposits, cash advances, coin exchanges, memo posting
- Opening and closing accounts, loan payments, Credit card applications, keeping customers confidential information safe
- Opening procedures and closing procedures everyday
- Cashed checks and paid out money after verifying that signatures were correct, that written and numerical amounts agreed, and that accounts had sufficient funds
- Prepared and verify cashier's checks
- Documented customers' transactions into computers
Customer Service Representative
Willis Tower and Watson
09.2023 - 04.2024
- Ability to customize customer service approaches to meet all type of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
- Maintain and document complete and accurate call and case notes in a professional manner
- Document activity in customer accounts in an accurate manner and ensure confidentiality
- Identify customer needs, provide resolutions to problems, and follow established procedures
- Interact with customers via inbound and outbound calls to answer inquiries and to provide assistance
Scheduling Coordinator
Aveanna Healthcare
05.2024 - 09.2024
- Performing office duties, scheduling nurses such as LVN or RN to pick up shifts PRN or permanent cases with our patients
- Keeping schedules up to date and as accurate as possible
- Answering phone calls 50 plus on a daily basis, fulfilling any needs based on the phone call
- Sending off request emails for Clinical Supervisors to give a report on our patients to see if the patient would be a good fit
- Doing SOC (start of cares) with new patients that are receiving services with the company
- Scheduling nurses to come in to do Trach and Vent classes
Server
Family Gateway
02.2021 - 03.2021
- Feeding homeless families of Dallas, Tx
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
03-2024
Skills
- Problem solving skills
- Critical thinking skills
- Time management skills
- Attention to detail
- Data entry (experience using 10-key number pad)
Certification
FL
Proficiencies
- MS Excel
- MS Word
- MS PowerPoint
- Communication skills
- Computer skills
Typingspeed
40 WPM
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
Timeline
Scheduling Coordinator
Aveanna Healthcare
05.2024 - 09.2024
Customer Service Representative
Willis Tower and Watson
09.2023 - 04.2024
Senior Personal Banker
First Convenience Bank
07.2022 - 08.2023
Server
Family Gateway
02.2021 - 03.2021
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
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