JASMINE MALDONADO
Montebello,USA
Summary
Top performing Senior Banker, with six years of experience in customer relations and lending. Expertise in sales, managing personal and small business accounts, and developing productive customer relationships. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
6
6
years of professional experience
Work History
Senior Personal Banker
Kinecta Federal Credit Union
01.2021 - Current
- Prospect new relationships through proactive calling efforts, while retaining and deepening existing relationships
- Utilize lending and credit expertise to deliver credit solutions best suited to meet the members objectives
- Open deposit and loan accounts, verify and process changes to existing accounts, answer customer questions and resolve related account problems
- Adhere to and comply with all federal and state laws, regulations and guidance, including those related to anti-money laundering
Member Experience Advocate
Pasadena Service Federal Credit Union
01.2019 - 01.2021
- Delivered exceptional customer service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Performed member transactions for money orders, cashier's checks, wire transfers, ACH, deposits and withdrawals
- Collaborated with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Leading to surpass sales goals and meet member satisfaction
- Researched and rapidly resolved member conflicts to maintain key accounts
Skills
- Relationship Management
- Financial Knowledge and Products
- Sales and Business Development
- Problem-Solving and Analytical Skills
- Regulatory Compliance
- Technical and Digital Literacy
- Time Management and Organization Skills
- Credit Repair
- Adaptability and Flexibility
- Collaboration and Teamwork
Timeline
Senior Personal Banker
Kinecta Federal Credit Union
01.2021 - Current
Member Experience Advocate
Pasadena Service Federal Credit Union
01.2019 - 01.2021